Gnana Kumar

Accomplished US Healthcare Patient Appointment Scheduler with over 3 years of experience managing 16,000+ high-volume patient interactions for US-based medical practices. C2-level English speaker with near-native US accent fluency, specializing in patient triage, schedule density optimization, intake chart creation, and medical inquiry routing. Proficient in tier-1 EHR/EMR platforms including AthenaOne, eClinicalWorks (eCW), and Prognosis, alongside VoIP systems like RingCentral and Q5 Link.

Fully operating on US time zones with 100% HIPAA compliance and a dedicated remote workstation setup.

PF Analyst (Patient Scheduling Specialist) - Pranahealth Care

(2023-12)

US Clients Served: Vitality Gastro (Vero Beach, FL) & Calvert Medical Group (Baltimore, MD)

• High-Volume Call Operations: Managed 40–50 calls daily via Q5 Link and eClinicalWorks (eCW), delivering a first-call resolution approach for patient scheduling, medical records, and provider verifications.
• Chart Creation & Intake: Built new patient charts, verified insurance eligibility, and briefed patients on pre-visit guidelines (copays, ID requirements, arrival times).
• Clinical Triage & Escalations: Triaged incoming patient inquiries by symptom urgency to assign appropriate slot types (sick vs. follow-up); routed urgent clinical messages, refill requests, and record demands to on-site practice teams via secure email.
• Schedule Optimization: Reduced open slot gaps by maintaining active cancellation waitlists and conducting recall calls to maximize calendar density.
• Practice Inquiries: Answered general caller inquiries regarding clinic demographics, provider verifications, fax details, and office locations.

AR Caller (Functional Role: Patient Appointment Scheduler) - Coronis Ajuba Solutions Private Limited

(2022-11 - 2023-12)

US Client Served: Well-Being Medical Care LLC (Office of Dr. Kristen Clark, MD - Ellicott City, MD)

• Multi-Platform Scheduling: Utilized RingCentral, Prognosis, and AthenaOne to handle high-volume inbound/outbound queues for appointments, referral follow-ups, and prescription refill requests.
• Proactive Outreach: Executed recall campaigns for missed appointments and patient referrals, improving practice volume and continuity of care.
• Clinical Messaging: Evaluated caller concerns to route urgent clinical messages, prescription refill requests, and diagnostic test results to on-site nurses and front-desk coordinators.
• Compliance & Accuracy: Maintained a 98%+ data entry accuracy rate across all intake tasks while strictly adhering to HIPAA privacy standards.

Bachelor of Arts (B.A.) - English; Specialization in English Literature & Phonetics