Holly Gerber

Connect callers, walk in appointments, and current clients with appropriate services and resources Schedule appointments, answer client questions, and upload paperwork to client medical records Maintain a positive relationship with clients, connecting them to crises resources as needed

Customer Service Representative 1 - Zumbro Valley Health Center - Rochester, MN

(2023-06)

• Connect callers, walk in appointments, and current clients with appropriate services and resources
• Schedule appointments, answer client questions, and upload paperwork to client medical records
• Maintain a positive relationship with clients, connecting them to crises resources as needed
• Collaborate with team providers, intake triage specialists, and other customer service staff

Housing Case Manager - Cardinal Home Services LLC - Rochester, MN

(2023-03 - 2023-06)

• Referred patient, client, and family to community resources to assist in recovery from mental and physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, and education
• Assisted clients in applying for public benefits such as Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI), Section 8 housing etc.
• Advocated for clients or patients to resolve crises

Assistant Teacher - Families First, Head Start - Rochester, MN

(2022-10 - 2023-03)

• Developed and maintained consistent, positive relationships with children
• Helped teachers develop lesson plans and learning environment
• Led small group activities and discussions to help promote learning
• Documented student attendance and maintained achievement and progress records

Desk Operations Specialist - Mayo Clinic - Rochester, MN

(2020-06 - 2022-09)

• Prepared and maintained patient charts, medical histories, and charts for doctor on duty
• Collaborated closely with doctors, nurses, and other staff members to ensure smooth operations
• Answered patient calls regarding scheduling, medication issues, and surgery-related questions
• Administered COVID-19 tests on patients

Associate of Science Degree - Human Services - Rochester Community and Technical College (2018-01)