I'Cyss Webster

Dynamic and compassionate professional with a proven track record at Forever 21, excelling in customer service and relationship building. Skilled in data entry and problem-solving. I foster teamwork and create supportive environments, ensuring client satisfaction and operational efficiency.

Committed to enhancing social skills and providing emotional support to diverse populations. Hardworking and detail oriented, bringing strong organizational and time management abilities to handle administrative tasks with precision. Skilled in scheduling, data entry, and document management, ensuring smooth office operations and minimal errors.

Direct Care Staff at IHSS (2025-12 – Present)

Provided direct care assistance to clients with daily living activities and emergency response.

• Assisted clients with daily living activities such as dressing, bathing, and eating, displaying patience and understanding
• Supervised and assisted patients during showers and baths
• Responded quickly to emergency situations by following established protocols, illustrating effective decision-making capabilities
• Addressed challenging behaviors through de-escalation techniques and positive reinforcement strategies, showing a commitment to best practices

Sales Manager at Forever 21 (2024-11 – 2025-10)

Managed customer accounts, relationships, and provided coaching to staff members.

• Managed customer accounts and customer relationships
• Established relationships with key customers, providing personalized service and support
• Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
• Held daily check-ins with team members to set objectives and monitor progress

Office Administrator at Hearing Aids Today (2022-01 – 2024-10)

Managed office operations, procedures, filing systems, and data entry tasks.

• Managed office operations and procedures, including filing systems, mail flow, and data entry
• Maintained files and filing, keeping sensitive information confidential
• Screened incoming telephone calls, routing to appropriate personnel
• Compiled and entered data into various databases to ensure accuracy and completeness
• Served as the primary point of contact for facilitating operational and administrative inquiries

Diploma – South High School (2019-08 – 2023-05)