Ian Matta
Hospitality professional with over three years of experience in front desk operations, guest relations, and night audit
Hire this person
Send a job offer directly to this candidate
About
Hospitality professional with over three years of experience in front desk operations, guest relations, and night audit. Skilled in delivering exceptional customer service, resolving guest concerns, and managing daily operations in fast-paced hotel environments. Committed to creating positive guest experiences while supporting team success and operational efficiency.
Experience
Office of Distance Education at University of Puerto Rico at Humacao (2021)
- Created and edited educational videos and audiovisual training materials for faculty and students using Adobe Premiere Pro and Final Cut Pro
- Designed infographics to support educational and institutional initiatives
- Managed and published audiovisual content across institutional social media platforms
Front Desk Agent at Wyndham Palmas Beach & Golf Boutique Resort (2022 – 2023)
- Managed guest check-in and check-out procedures using OPERA PMS
- Responded to guest requests and resolved issues promptly and professionally
- Collaborated with multiple departments to ensure an exceptional guest experience
Night Auditor at Wyndham Palmas Beach & Golf Boutique Resort (2023 – 2025)
- Performed nightly audits and reconciled daily financial transactions
- Verified guest accounts, payments, and billing accuracy
- Prepared daily financial and operational reports for management
Education
Bachelor of Arts in Audiovisual Communication Technology – University of Puerto Rico at Humacao (2026)
High School Diploma – Ana Roqué De Duprey High School (2019)
