Ices Sellie

Customer service professional with 5+ years of experience across call center, office, and in-person roles. Highly skilled in customer communication, retention, account management, and problem resolution. Comfortable handling high-volume phone, email, and SMS support while maintaining accuracy and empathy.

Partner Experience at Thomas Pest Services (2025-04 – Present)

• Handle customer concerns, complaints, scheduling, and retention-focused communication
• Manage inbox communications including appointment confirmations and escalations
• Track payments, commissions, ACH, and accounts payable using Excel and spreadsheets
• Support cross-selling efforts and reduce service cancellations

Customer Service Representative at Spectrum (2023-06 – 2025-03)

• Handled high-volume inbound and outbound calls to resolve billing and account issues
• Assisted customers with payments, service updates, and follow-ups
• Maintained professionalism while handling escalated situations

Hostess at Zen Asian Fusion (2023-04 – 2024-06)

• Managed guest flow, reservations, and front-desk communication
• Delivered consistent customer service in a fast-paced environment

Cashier / Customer Service at Homestyle Enterprises (2019-10 – 2023-04)

• Handled cash transactions, food preparation, and inventory control
• Provided friendly, reliable customer service in a retail food setting

High School Diploma – Schenectady High School

Bachelor's degree