Iris Harris

Authorized to work in the U.S. for any employer, bringing a strong commitment to contributing effectively in diverse work environments. Proven adaptability and eagerness to learn new skills ensure seamless integration into teams and projects. A proactive approach to problem-solving and collaboration fosters a positive workplace atmosphere, driving collective success. Prepared to leverage unique strengths and experiences to make a meaningful impact in a dynamic organization.

Advanced Medical Support Assistant - US Department of Veterans Affairs - Phoenix, AZ

(2025-12)

• Contact veterans and schedule appointments, procedures
• Update information in several electric health record system
• CPRS, GUI, Vista blue
• Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
• Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
• Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
• Assisted in the coordination of multi-disciplinary clinics involving multiple healthcare providers
• Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
• Maintained a high level of accuracy when entering data into the scheduling system to prevent errors or double bookings
• Developed and maintained positive relationships with patients, providing personalized assistance throughout the scheduling process
• Coordinated scheduling of appointments for XX+ patients on a daily basis, optimizing efficiency and minimizing wait times
• Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
• Maintained confidentiality of patient information in accordance with HIPAA regulations
• Provided excellent customer service by addressing patient concerns professionally and empathetically
• Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
• Coordinated with external facilities or providers for referrals or transfers as needed
• Collaborated with physicians and clinical staff to ensure appropriate allocation of time slots based on appointment types
• Monitored waiting areas to ensure patients were seen promptly and provided updates on any delays or changes in schedule
• Implemented automated reminder systems via phone calls, text messages, or emails to reduce missed appointments
• Provided administrative support such as faxing medical records, processing paperwork, and managing incoming calls from patients

Medical Assistant - Honor Health Scottsdale - Scottsdale, AZ

(2024-01 - 2025-01)

• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations