Advanced Medical Support Assistant - US Department of Veterans Affairs - Phoenix, AZ
(2025-12)
- Contact veterans and schedule appointments, procedures
- Update information in several electric health record system
- CPRS, GUI, Vista blue
- Maintained up-to-date knowledge of medical terminology, procedures, medications, and healthcare regulations
- Managed and maintained patient scheduling system, ensuring accurate and up-to-date appointment information
- Responded promptly to patient inquiries regarding appointment availability, rescheduling, and cancellations
- Assisted in the coordination of multi-disciplinary clinics involving multiple healthcare providers
- Scheduled follow-up appointments for patients based on physician recommendations or treatment plans
- Maintained a high level of accuracy when entering data into the scheduling system to prevent errors or double bookings
- Developed and maintained positive relationships with patients, providing personalized assistance throughout the scheduling process
- Coordinated scheduling of appointments for XX+ patients on a daily basis, optimizing efficiency and minimizing wait times
- Collaborated with medical staff to prioritize urgent appointments and accommodate special requests
- Maintained confidentiality of patient information in accordance with HIPAA regulations
- Provided excellent customer service by addressing patient concerns professionally and empathetically
- Participated in team meetings to discuss workflow improvements, share best practices, and address challenges
- Coordinated with external facilities or providers for referrals or transfers as needed
- Collaborated with physicians and clinical staff to ensure appropriate allocation of time slots based on appointment types
- Monitored waiting areas to ensure patients were seen promptly and provided updates on any delays or changes in schedule
- Implemented automated reminder systems via phone calls, text messages, or emails to reduce missed appointments
- Provided administrative support such as faxing medical records, processing paperwork, and managing incoming calls from patients
Medical Assistant - Honor Health Scottsdale - Scottsdale, AZ
(2024-01 - 2025-01)
- Assisted physicians and nurses in patient examinations, procedures, and treatments
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Administered medications under the direction of healthcare professionals
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Managed patient medical records by accurately documenting information in electronic health record systems
- Scheduled appointments for patients, coordinating with other departments as needed
- Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
- Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
- Maintained inventory of medical supplies and equipment to ensure availability when needed
- Collaborated with insurance companies to verify coverage eligibility for patients' medical services
- Coordinated referrals to specialists or other healthcare providers based on physician recommendations
