Isaiah Govea

Network Engineer with 10+ years of experience supporting Fortune 500 enterprises, healthcare, OT/critical-infrastructure, and MSP environments. Proven track record deploying, securing, and optimizing large-scale network infrastructures (400+ remote sites) using Fortinet (FortiGate, FortiManager, FortiAnalyzer, FortiNAC), Cisco (Catalyst, ASA, FTD), Juniper SRX, Meraki, and Aruba. Expert-level FortiGate firewall administration with strong SD-WAN, routing (BGP/OSPF/EIGRP), and VPN experience; skilled in ServiceNow change management (CAB/CRB), high-severity incident leadership, and multi-vendor ISP/circuit coordination.

Hands-on leader training engineers, building SOPs/runbooks, and driving cross-functional cutovers — currently building automation skills (Python, Terraform, Ansible, AWS) to support network security DevOps initiatives.

Network Security Engineer — DevOps (Contract) - ExxonMobil - Headquarters | Spring, TX

(2026-04)

• Design, implement, and maintain Fortinet FortiGate firewalls across global data center, office, and business-edge environments as part of a newly formed Network Security DevOps organization.
• Manage and troubleshoot legacy firewall platforms during modernization efforts, including Juniper SRX (via Junos Space) and Cisco ASA/FTD (via FMC), alongside Fortinet FortiManager and FortiAnalyzer.
• Process and implement high volumes of firewall ACL policy changes — from policy control form intake through configuration execution — and troubleshoot previously implemented ACLs on live tickets.
• Ran ServiceNow Change Advisory Board (CAB) and Change Review Board (CRB) meetings to present, review, and gain approval for network security change requests.
• Participate in a rotating global “follow-the-sun” on-call rotation, covering monitoring, incident response, and break/fix across a complex global enterprise network.
• Upgrade firmware across FortiGate, FortiSwitch, and FortiAP platforms; troubleshoot using FortiAnalyzer and Splunk logs; administer systems via secure RedHat Linux terminal access.
• Train and mentor incoming engineers to help ramp up team capacity, while building hands-on automation skills (Python, Terraform, Ansible, Git, AWS) to support the team's Zero-Ops and infrastructure-as-code goals.

Network Security Engineer — SD-WAN/OT (Contract) - WM (Waste Management) — contract via Microland / K-Tek Resourcing - Headquarters — Houston, TX

(2025-10 - 2026-04)

• Served as on-site Fortinet network security engineer supporting Waste Management's national hauling/OT site network, managing expert-level FortiGate firewall, SD-WAN, and Cisco routing & switching infrastructure.
• Led design validation and governance of hybrid network deployments spanning FortiGate SD-WAN, Cisco routing/switching, and wireless domains, ensuring secure, policy-driven, standards-compliant rollouts.
• Provided technical leadership during high-severity incidents and scheduled change windows; drove root-cause analysis, business-impact reporting, and continuous service improvement across Fortinet and Cisco environments.
• Presented and defended network change requests in ServiceNow CAB/CRB meetings, maintaining structured issue/action/root-cause/impact documentation on every ticket.
• Coordinated with ISPs (AT&T, Comcast, Granite) and field vendors to troubleshoot and resolve SD-WAN and circuit outages at remote sites, deploying interim connectivity solutions during fiber outages.
• Migrated legacy FortiExtender deployments to Cradlepoint/DIGI cellular failover devices to modernize branch WAN resiliency; used NetBox to document infrastructure and streamline new equipment provisioning.
• Monitored network health via Splunk, Entuity, nGeniusPULSE/Netscout, and Aternity; administered wireless/NAC policy through Mist and Aruba ClearPass; managed Fortinet posture via FortiManager, FortiCloud, and FortiAuthenticator.

Network Engineer II - CenterWell Home Health (Humana) - Humble, TX

(2023-07 - 2025-10)

• Deployed and supported network infrastructure across 400+ remote sites using Fortinet (FortiGate, FortiManager), Cisco Catalyst, Meraki, and Aruba.
• Administered FortiNAC for network access control: onboarding workflows, endpoint profiling, 802.1X authentication, and automated policy enforcement.
• Led engineer training; created how-to instruction manuals; trained both overseas and U.S.-based teams across multiple engineer levels.
• Automated rollout procedures and improved monitoring/visibility using SolarWinds, contributing to an ~80% reduction in average issue resolution time (measured internally).
• Used ServiceNow for incident response and change control (CAB/changes), including documentation and post-change validation.
• Participated in and led overnight bridge calls for cutovers; made go/no-go and rollback decisions; implemented preventative fixes to reduce recurring on-call incidents.
• Owned operational rollouts including firmware upgrades, configuration template creation/refinement, and automated scheduling for pushes across routers, WAPs, switches, and servers.
• Collaborated with senior engineers on developing a tool to accelerate deployments toward near zero-touch provisioning.

Network Engineer I - Bold Business — client: CenterWell/Humana - Humble, TX

(2020-07 - 2023-07)

• Oversaw 300+ site cutovers from legacy systems to Fortinet SD-WAN, supporting secure branch connectivity and standardized design.
• Authored SOPs and trained incoming engineers using scripting and repeatable procedures, reducing onboarding time by ~30%.
• Built/updated SOPs with engineers, PMs, onsite techs, and partner vendors to increase rollout throughput — from 3–5 sites/night to 8–12 sites/night.
• Trained new engineers on Fortinet rollouts: configuration troubleshooting, hardware troubleshooting, and guiding onsite vendor partners.
• Coordinated with Fortinet teams to ensure timely deployment with minimal service disruption during large-scale migrations.

System Operations Engineer - Redd Ash Technologies - Orlando, FL

(2019-08 - 2020-07)

• Delivered 24/7 operational support for critical IoT and surveillance networks in high-profile environments (e.g., Disney, Universal).
• Led design and deployment for the first monitored site; supported projects across Japan, China, and the U.S.
• Developed playbooks/runbooks to ensure SLA compliance and consistent operational response.
• Created map/layout documentation and monitoring for PRTG IoT deployments across a mile-long mall environment with cameras, servers, point-to-point radios, switches, routers, and VPN connectivity.
• Supported Disney attraction ride surveillance improvements including Avigilon camera systems, FLIR integrations, and human radar detection/tracking workflows.

Systems Engineer II (Tier II) - CMIT Solutions of Orlando - Orlando, FL

(2018-06 - 2019-08)

• Led and managed IT infrastructure projects for DoubleTree by SeaWorld Resort; coordinated vendors and onsite staff to deliver solutions under tight deadlines.
• Provisioned and documented campus-wide network upgrades using AT&T and internal equipment.
• Managed infrastructure supporting access control, POS systems, wireless controller systems, and on-prem application servers.
• Managed multiple IDF/MDF closets independently at a resort property; owned outage response, ticket scope management, and vendor coordination.
• Delivered hardware/software support to 100+ staff while prioritizing ticket resolution and test planning.

Help Desk & Field Technician I (Tier I) - CMIT Solutions of Orlando - Orlando, FL

(2017-07 - 2018-06)

• Provided frontline support for 40+ SMB clients: managed trouble tickets, participated in on-call rotations, and resolved hardware/software/network issues.
• Diagnosed and resolved issues across Windows servers, VPNs, business applications, and networking hardware (routers, switches, firewalls).
• Conducted new client onboarding, documented IT environments, and performed overnight maintenance tasks.
• Handled printer troubleshooting, DHCP server issues, patch-panel rewiring, and removal of decommissioned equipment.

NOC Technical Support Specialist - Bright House Networks - Orlando, FL

(2016-05 - 2017-07)

• Provided NOC-level support for 25–35 users/day; resolved escalated network issues involving routers, DHCP, port triggers, firewalls, and QoS settings.
• Performed Wi-Fi channel/signal surveys to troubleshoot coverage and interference issues.
• Provisioned and repaired VoIP services and completed trouble tickets across residential and SMB environments.
• Conducted training sessions and delivered presentations on network security best practices for end users.