Isaiah Huerta

Experienced operations and production management professional with 9+ years of leadership experience in fast-paced production and service environments. Proven ability to lead large teams, oversee daily operations, manage customer relationships, coordinate projects, troubleshoot production equipment, and improve operational efficiency. Experienced supervising 60–70+ associates in production environments and currently overseeing operations across 100+ customer accounts and more than 100 associates throughout Michigan.

Strong background in hiring, employee development, performance reviews, scheduling, shipping and receiving, sanitation programs, customer service, equipment coordination, and P&L oversight. Bilingual in English and Spanish with strong communication, problem-solving, decision-making, and team-building skills.

Director of Operations at GR SELECT SERVICES (2026-01 – Present)

• Oversee daily operations across 107 customer accounts throughout Michigan.
• Lead and coordinate with two Operations Managers to execute operational plans and prevent issues before they become larger problems.
• Build and maintain strong customer relationships by understanding client needs and ensuring expectations are met.
• Manage relationships with approximately 127 associates across Michigan.
• Oversee hiring, employee development, and performance reviews for associates and management personnel.
• Identify and pursue opportunities for new contracts and business growth.
• Develop proactive solutions to operational challenges and implement procedures designed to prevent recurring issues.
• Visit and maintain relationships with major customer accounts, including Cabela's, Nordstrom Troy, Gentex, and other commercial customers.
• Coordinate equipment placement and ensure effective communication between customers, management, and field teams.
• Plan and coordinate specialized projects, including strip and wax, high dusting, and other specialty cleaning services.
• Monitor operational performance and work to improve efficiency across customer accounts.
• Oversee aspects of company Profit & Loss (P&L) performance.
• Make time-sensitive business decisions while evaluating results and adjusting strategies when necessary.
• Work closely with management and field teams to maintain service quality and customer satisfaction.
• Proactively identify potential problems and address them before they negatively affect customers or operations.

Lead Production Manager at HEARTY FRESH INC. — PRODUCE COMPANY (2017-01 – 2026-01)

• Supervised and managed approximately 60–70 production associates, ensuring employees were properly trained and performing their responsibilities to company standards.
• Was responsible for the company's sanitation program, including properly training associates on cleaning food-contact and food-surface areas and selecting the appropriate chemicals for each application.
• Helped build and develop the sanitation program, supporting procedures designed to maintain cleanliness, food-safety standards, and consistent sanitation practices.
• Built effective teams and coordinated employees to work efficiently together in a high-volume production environment.
• Oversaw employee training and ensured production procedures were followed to maintain high-quality standards.
• Troubleshot and operated production and packaging equipment, including Ulma FR305, Galaxy systems, and Bizerba labeling equipment.
• Managed production activities to meet daily, weekly, and monthly production quotas.
• Worked closely with upper management to implement operational plans and improve company efficiency.
• Participated in hiring and screening candidates for production positions, forklift operators, and assistant management positions.
• Conducted semi-annual and annual employee performance reviews while providing honest feedback and maintaining transparency.
• Planned production schedules to complete weekly purchase orders while preparing for upcoming orders.
• Managed shipping and receiving operations, ensuring products were packed and shipped to the correct customers.
• Received incoming shipments and verified product weights against truck documentation and bills of lading.
• Ensured gross weights and product barcodes accurately matched the weights embedded on product packaging.
• Used company production systems to identify the correct products and purchase orders for specific customer requirements.
• Maintained basic knowledge of creating SKU numbers when new products were introduced or labels became unavailable.
• Made quick decisions in a fast-paced production environment while learning from mistakes and continuously improving processes.
• Developed strong working relationships with associates and earned the respect of team members through consistent leadership and communication.
• Communicated effectively with employees, management, shipping/receiving teams, and other departments to maintain production efficiency.
• Worked in a high-pressure environment while maintaining focus on safety, quality, productivity, and customer requirements.
• Utilized bilingual English and Spanish communication skills to effectively work with a diverse workforce.

High School Diploma – BYRON CENTER HIGH SCHOOL