Isatou Jallow

Global Logistics and Supply Chain professional with 7+ years of experience managing international freight operations, carrier and vendor relationships, customs compliance, transportation analytics, and process improvement. Experienced analyzing shipping performance and costs, resolving complex import and customs issues, developing standardized workflows and reporting, and partnering across procurement, finance, operations, and global teams. Proven success reducing transportation costs, improving operational visibility, and supporting data-driven decisions through Power BI, advanced Excel, SAP, and ERP systems.

Data Analyst / Team Lead - Genpact (Honeywell / EY Project)

(2025-01 - 2026-01)

• Supported an enterprise ERP transformation involving more than 1.4 million purchase-order line items.
• Built Power BI dashboards and executive reports tracking migration readiness, data quality, operational performance, and risk.
• Analyzed complex operational data to identify trends, discrepancies, and opportunities for process improvement.
• Partnered with procurement, finance, operations, and vendor teams to resolve data and workflow issues before deployment.
• Designed vendor communication workflows that reduced manual coordination and improved response tracking.
• Developed process documentation and presented findings and recommendations to leadership.

Logistics Manager - Corona Clipper Inc.

(2023-01 - 2024-01)

• Oversaw international freight and import operations supporting four North American distribution centers.
• Coordinated with freight forwarders, customs brokers, carriers, vendors, and internal stakeholders to support timely and compliant movement of goods.
• Performed HTS classification and supported customs documentation and import-compliance requirements.
• Resolved customs and port bottlenecks, generating $46K in quarterly savings and avoiding more than $100K in port charges.
• Managed carrier relationships and analyzed transportation costs and performance to support operational decisions.
• Developed logistics reporting and provided cross-functional visibility into shipment status, risks, and costs.

Shipment Specialist - Amazon

(2024-01 - 2025-01)

• Managed vendor shipment performance, transportation KPIs, and operational reporting.
• Analyzed shipment trends and collaborated across teams to resolve execution issues and improve performance.

Global Operations Lead – Imports - Flexport

(2021-01 - 2023-01)

• Managed global import and freight operations across retail, technology, and consumer-goods accounts.
• Served as a primary operational contact for customers, carriers, customs partners, and global teams.
• Resolved escalated international shipping issues and provided guidance on import processes and shipment requirements.
• Reduced transportation costs by 15% through workflow improvements and data-informed operational recommendations.
• Created SOPs, process documentation, and training materials to improve consistency and support team adoption.

Global Account Manager - Flexport

(2020-01 - 2021-01)

• Managed strategic customer relationships and led operational reviews focused on freight performance, service levels, and supply-chain optimization.
• Increased customer business by 60% through operational improvements and relationship management.

Operations Account Manager - Arnold Transportation

(2019-01 - 2020-01)

• Managed carrier operations, negotiated transportation rates, and resolved service issues.
• Generated more than $90K in profit within the first 90 days through carrier negotiations and operational improvements.

Driver Support Intern - Schneider National

(2018-01 - 2018-12)

• Supported transportation operations, compliance, payroll, and performance reporting.

B.S. - Logistics & Supply Chain Management - University of North Texas