J M

Software Testing, Quality Assurance, Project Management and Business Analysis professional with more than 11 years of enterprise experience. Proven success in software testing, quality engineering, business analysis, requirements gathering, process standardization, project delivery, stakeholder management and enterprise-wide transformation initiatives across Aerospace, Insurance, Finance, Healthcare and Workforce Management domains.

Senior Software Quality Analyst / Project Manager - Ball Aerospace - Colorado

(2023-01 - 2025-03)

• Responsible for leading quality testing, E2E testing, UAT and production releases.
• Served as Project Manager for a strategic Center of Excellence initiative focused on enterprise-wide QA process transformation and tool consolidation.
• Led multiple cross-functional teams supporting different application portfolios and coordinated enterprise-wide QA initiatives.
• Gathered requirements from QA teams and stakeholders and streamlined testing processes across the organization.
• Directed consolidation and optimization of QA tools and platforms, creating a unified testing ecosystem.
• Standardized QA methodologies, governance, reporting and best practices across teams.
• Drove operational efficiencies by eliminating duplicate processes and improving resource utilization.
• Reduced software licensing and subscription costs through tool rationalization and process optimization.
• Received recognition from senior leadership for successful delivery of the Center of Excellence initiative.
• Collaborated with engineering, manufacturing, supply chain and project management teams.
• Hands-on experience with manual, regression, integration, system, UAT, API and database testing.
• Environment: Windows, Azure Boards, SQL Developer, Oracle (TOAD), Selenium, Jenkins, SilkTest, JIRA, HP-ALM, Quality Center, TestRail, Rally, Azure DevOps, Silk Central, REST API, HTML, VMware.

Senior Quality Analyst / Business Analyst - Progressive Insurance - Colorado

(2020-09 - 2022-08)

• Worked as both Senior QA Analyst and Business Analyst supporting mobile and web applications.
• Gathered and analyzed business requirements directly from stakeholders and business teams.
• Authored Business Requirement Documents (BRDs), functional specifications, process flows and supporting documentation.
• Translated business requirements into user stories and acceptance criteria for Agile development teams.
• Facilitated communication between business stakeholders, developers, product owners and QA teams.
• Participated in backlog refinement, sprint planning, requirement reviews and UAT activities.
• Tested mobile native applications and web applications across multiple platforms.
• Performed functional, integration, system and end-to-end testing and coordinated production releases.
• Worked closely with Legal, Compliance, Product and Engineering teams regarding enhancements and user stories.

Quality Assurance Lead - Great-West Financial - Colorado

(2015-04 - 2020-03)

• Assigned to BAU and Mobile teams, involved with multiple projects and implementations including Agile testing, test planning, UAT support, database testing, defect management, documentation, stakeholder collaboration and release support.
• Worked in Agile Scrum methodology, attended daily standups and worked in two-week iterations.
• Attended Sprint Planning and Retrospective meetings and provided suggestions for improvement.
• Performed functional, integration and system testing for various modules.
• Performed database testing using SQL Developer and validated results against UI.
• Provided developers stack trace, screenshots and detailed steps to reproduce defects in JIRA and Word.
• Conducted pre- and post-deployment smoke testing.
• Assisted with UAT testing for each release.
• Created test cases and test steps for assigned user stories in JIRA.
• Logged, assigned and closed defects in ALM.
• Performed testing on iOS and RN devices.
• Conducted browser testing across multiple browsers and versions for clients like Apple and Southwest Airlines.
• Documented enhancements in SharePoint for future use.
• Created data using Oracle forms.
• Coordinated offshore teams.
• Performed internal and external peer reviews of test cases.
• Created test data for staging environment.
• Reviewed BRDs and assisted BAs in creating test plans.

Senior Software Tester - Kritek LLC - Colorado

(2014-03 - 2014-09)

• Worked in Agile Scrum methodology.
• Assisted team lead in creating test plans.
• Performed functional, integration and UAT testing.
• Assisted developers with RCA, providing stack trace, screenshots and detailed steps.
• Performed pre- and post-deployment smoke testing.
• Created test cases and test steps in JIRA.
• Logged, assigned and closed defects in JIRA.
• Created test data for staging environment.
• Performed database testing using SQL queries in DB Visualizer.
• Assisted team lead in build process.
• Reviewed BRDs and assisted BAs in creating use cases.
• Created documentation for BRDs and regression testing.

Software QA Engineer - IQNavigator - Colorado

(2012-04 - 2014-03)

• Worked in Agile Scrum environment with two-week iterations.
• Prepared detailed test suites and test cases using Test Collab and QA Complete.
• Participated in peer reviews and provided feedback.
• Suggested areas for detailed testing to improve user experience.
• Analyzed and understood requirements for each story.
• Assisted developers with RCA, providing stack trace, screenshots and steps.
• Used traceability matrix to ensure requirements coverage.
• Handled functional testing for Tenure Project for Wells Fargo.
• Performed smoke testing for reporting operations and contingent workforce.
• Executed test cases in QA Planner and logged defects in JIRA and SFDC Case Management.
• Expertise in mobile testing for iOS and RN applications.
• Attended planning, grooming and retrospective meetings.
• Conducted integration testing for job templates, requisitions, assignments and resource creation.
• Supported end-to-end CRM and case management testing during Salesforce implementation.
• Conducted functional testing in IE10 and wrote detailed test cases.
• Performed database testing using SQL queries and validated UI.
• Conducted compatibility testing across Firefox, Chrome, Safari and IE9.
• Supported UAT team with Salesforce testing and implementation.

Masters - Pharmaceutical Management

Certification - Automation Testing in Selenium