Jaci Broderick

Detail-oriented and results-driven Claims Administrator with hands-on experience processing disability claims, verifying documentation, and managing confidential electronic records. Holds an active Life and Health Producer License alongside completed coursework in Medical Terminology. Highly proficient in handling high-volume claims workflows, ensuring strict HIPAA compliance, and maintaining seamless communication across claimants, employers, and healthcare professionals.

Equipped with a fully dedicated remote setup, strong technical aptitude, and a proven track record of accuracy under tight deadlines.

Claims Administrator at Union One (2026-04 – Present)

• Process and manage end-to-end disability claims for union members, ensuring compliance with organizational policies and strict processing deadlines.
• Review and audit supporting claim documentation for completeness, accuracy, and legitimacy before final system entry.
• Input and maintain accurate claim files within electronic claims management systems, upholding meticulous attention to detail.
• Serve as the primary point of contact for claimants, employers, and relevant parties to gather missing documentation, answer inquiries, and resolve claim-related issues.
• Safeguard sensitive and confidential medical/personal data in accordance with privacy policies and documentation standards.

Direct Support Professional (DSP) at Pioneer for Human Services (2024-05 – 2026-04)

• Maintained accurate daily documentation and updated electronic client records while adhering strictly to HIPAA privacy regulations.
• Tracked and compiled client data to support individualized care plans and satisfy internal compliance audits.
• Coordinated effectively with supervisors and healthcare professionals to convey urgent updates and administrative documentation.
• Handled sensitive health information under tight documentation schedules and assisted with administrative reporting and scheduling coordination.

Hostess Trainer & Carryout at Nick's Pizza and Pub (2021-07 – 2026-01)

• Onboarded and trained 10+ new employees on operational workflows, customer service standards, and POS management systems.
• Managed high-volume customer orders and cash transactions accurately in a fast-paced environment.
• Streamlined service workflow and order organization during peak operational hours to ensure high satisfaction and timeliness.

High School Diploma (2023)

College Coursework Completed in Medical Terminology

College Coursework Completed in Mathematics