Jackie

Strategic IT Operations leader with 20+ years of experience directing enterprise infrastructure, cybersecurity, and digital transformation initiatives in healthcare and regulated environments. Proven expertise in leading 24/7 operations, EHR/ERP migrations, AI enablement, and building high-performing teams aligned to business goals.

AVP of IT Operations - The Home for Little Wanderers

(2022-01)

• Provide 24/7/365 leadership for data center operations, network, and telecommunications across 20+ programs and multiple New England locations.
• Serve as member of Senior Leadership Team (SLT) and trusted advisor to executive team and Board of Directors.
• Lead IT strategic planning, enterprise architecture, and roadmap development aligned to organizational goals.
• Direct migration strategy and execution for unified Electronic Health Record (EHR) platform (Evolv) and Enterprise Resource Planning (ERP) platform (HR, Benefits, Payroll, Supply Chain, Finance).
• Implement and manage Microsoft security and governance stack: Defender, Purview, Purview Data Governance, and Copilot Pro for AI enablement.
• Own IT Governance, project portfolio management, vendor sourcing strategy, and strategic partner relationships.
• Develop and manage annual operating and capital budgets, including business cases and cost/benefit analyses.
• Drive innovation by evaluating and adopting emerging technologies while ensuring cost-effective, agile service delivery.

Manager of Infrastructure and Support - Neighborhood Health Plan of Rhode Island

(2019-01 - 2022-03)

• Led Network Operations and Technical Support teams responsible for enterprise-wide infrastructure and support.
• Developed long-term IT roadmap and data center strategy aligned with corporate growth imperatives.
• Established IT controls, policies, and procedures to ensure compliance and audit readiness.
• Owned cybersecurity, disaster recovery, and business continuity programs; led annual DR testing.
• Matured vendor management strategy for effective utilization of partners and managed service providers.
• Standardized IT equipment, onboarding/offboarding, and operational procedures based on industry best practices.
• Defined and enforced SLA standards and led critical incident resolution with vendor escalation.
• Managed IT budget and drove continuous improvement initiatives.

Senior CIO / VP of IT - Spencer Mental Health - Spencer, OK

(2000-06 - 2018-11)

• Partnered with enterprise architecture, application development, PMO, digital, security, and business stakeholders to lead digital transformation and change management.
• Defined future-state infrastructure needs and executed enterprise technology roadmaps.
• Established technology, configuration, performance, and application evaluation standards.
• Optimized service desk operations balancing insourced and outsourced models to improve cost and value.
• Developed, implemented, and tested corporate disaster recovery plan to mitigate enterprise risk.
• Managed annual IT budget, ROI analysis, staffing, recruiting, training, and performance management of IT staff.
• Served as liaison between IT, business, and plant/process control engineering for security, reliability, and capacity.

IT Leadership - Oklahoma Farm Insurance - Oklahoma City, OK

• Oversaw all aspects of information technology, enterprise systems, and application operations, design, integration, release, and future-state planning while controlling costs and maximizing ROI.

International Studies, Business - Harvard Business School

Artificial Intelligence Studies - Massachusetts Institute of Technology (M.I.T.)

Engineering (Technology) - Brown University