AVP of IT Operations - The Home for Little Wanderers
(2022-01)
- Provide 24/7/365 leadership for data center operations, network, and telecommunications across 20+ programs and multiple New England locations.
- Serve as member of Senior Leadership Team (SLT) and trusted advisor to executive team and Board of Directors.
- Lead IT strategic planning, enterprise architecture, and roadmap development aligned to organizational goals.
- Direct migration strategy and execution for unified Electronic Health Record (EHR) platform (Evolv) and Enterprise Resource Planning (ERP) platform (HR, Benefits, Payroll, Supply Chain, Finance).
- Implement and manage Microsoft security and governance stack: Defender, Purview, Purview Data Governance, and Copilot Pro for AI enablement.
- Own IT Governance, project portfolio management, vendor sourcing strategy, and strategic partner relationships.
- Develop and manage annual operating and capital budgets, including business cases and cost/benefit analyses.
- Drive innovation by evaluating and adopting emerging technologies while ensuring cost-effective, agile service delivery.
Manager of Infrastructure and Support - Neighborhood Health Plan of Rhode Island
(2019-01 - 2022-03)
- Led Network Operations and Technical Support teams responsible for enterprise-wide infrastructure and support.
- Developed long-term IT roadmap and data center strategy aligned with corporate growth imperatives.
- Established IT controls, policies, and procedures to ensure compliance and audit readiness.
- Owned cybersecurity, disaster recovery, and business continuity programs; led annual DR testing.
- Matured vendor management strategy for effective utilization of partners and managed service providers.
- Standardized IT equipment, onboarding/offboarding, and operational procedures based on industry best practices.
- Defined and enforced SLA standards and led critical incident resolution with vendor escalation.
- Managed IT budget and drove continuous improvement initiatives.
Senior CIO / VP of IT - Spencer Mental Health - Spencer, OK
(2000-06 - 2018-11)
- Partnered with enterprise architecture, application development, PMO, digital, security, and business stakeholders to lead digital transformation and change management.
- Defined future-state infrastructure needs and executed enterprise technology roadmaps.
- Established technology, configuration, performance, and application evaluation standards.
- Optimized service desk operations balancing insourced and outsourced models to improve cost and value.
- Developed, implemented, and tested corporate disaster recovery plan to mitigate enterprise risk.
- Managed annual IT budget, ROI analysis, staffing, recruiting, training, and performance management of IT staff.
- Served as liaison between IT, business, and plant/process control engineering for security, reliability, and capacity.
IT Leadership - Oklahoma Farm Insurance - Oklahoma City, OK
- Oversaw all aspects of information technology, enterprise systems, and application operations, design, integration, release, and future-state planning while controlling costs and maximizing ROI.
