Jackie Heroux

Detail-oriented healthcare professional with experience in oncology financial coordination, insurance authorization, and patient support. Skilled in navigating complex insurance processes, securing financial assistance, and providing compassionate patient counseling. Strong communicator with a commitment to patient advocacy, confidentiality, and collaborative care.

Oncology Financial Coordinator / Prior Authorization Specialist - Green Bay Oncology - Green Bay, WI

(2015-05)

• Initiate and obtain prior authorizations for oncology treatments with insurance carriers.
• Provide financial counseling to patients regarding treatment costs and available assistance programs.
• Collaborate with insurance companies and case workers to secure optimal coverage for patients.
• Research and coordinate financial assistance through foundations, agencies, and pharmaceutical programs.
• Review patient charts to anticipate financial needs related to upcoming treatments.
• Ensure treatment plans comply with approved compendiums and insurance guidelines.
• Communicate Medicare regulations and non-covered services to patients.
• Act as liaison between patients, billing departments, and insurance providers to resolve issues.
• Coordinate with physicians, nurses, and care teams to support patient treatment plans.
• Travel to multiple locations to assist patients with financial and insurance needs.
• Maintain strict patient confidentiality and compliance with healthcare regulations.
• Identify and escalate insurance or patient concerns to leadership as needed.

Associates degree - Healthcare Business Services - Northeast Wisconsin Technical College

High School Diploma - Oconto High School