Jackson Metcalf

Successful store manager and multi-unit leadership professional with extensive experience in customer engagement, sales operations, team development, and daily business management. Proven background in recruiting, training, coaching, customer retention, inventory, scheduling, and maintaining high operational standards. MBA in Business Studies with a strong foundation in communication, leadership, and business operations.

District Manager in Training

Training Store Manager

Store Manager

Assistant Store Manager

Beauty Consultant

(10/2019-02/2026)

• Collaborated with district leadership to support development of managers across multiple locations, facilitating knowledge sharing and best practices.
• Recruited, interviewed, and trained team members while maintaining company standards and sales processes.
• Managed daily customer-facing operations, ensuring compliance with company standards and fostering a professional, organized, welcoming environment.
• Managed customer relationships through personalized communication, follow-up, and a strong focus on customer satisfaction.
• Coached sales consultants on customer engagement and sales techniques, enhancing the consistency of customer experience across the team.
• Addressed escalated customer concerns and coached team members on solutions focused on customer satisfaction and retention.
• Used CRM and customer purchase history to prepare personalized sales conversations and recommendations.
• Managed inventory, scheduling, operational supplies, and daily business activities while maintaining accurate records.
• Conducted customer consultations and utilized needs-based sales techniques to recommend products and services.

MBA in Business Studies – University of North Texas (05/2023)

BA in Communication Studies, Minor in Business Foundations – University of North Texas (08/2021)