Jacob Beck

Investigator with 2+ years experience in online investigations relating to copyright infringement and online fraud with a 8+ year history in information technology. Known for meticulous attention to detail and the ability to identify explicit, malicious, and counterfeit material across platforms. Has conducted OSINT investigations, and covert operations domestically and internationally. Continually striving for the highest and willing to go "the extra mile" for client satisfaction.

Brand Protection Investigator II, Field Operations at IP Services, Inc. / IP House (2024-06 – Present)

• Supply surveillance and investigation into potential intellectual property offenders and fraudulent conduct online.
• Conduct covert operations to obtain evidence for copyright infringement analysis.
• Draft detailed investigative reports suitable for legal processing and litigation with identified copyright offenders.
• Subject Matter Expert (SME) for specific client workflows and developed new workflows to proactively address issues observed during investigations.
• Manage subcontracted investigators remotely for onsite surveillance.
• Communicate with clients to determine needs and desired outcomes.

Clinical Desktop Operations, Site Lead at Pomeroy Technologies (2021-07 – 2024-06)

Provided management, support, and oversight of a 5-person desktop support department servicing over 3,000 endpoints at all hospital locations within Erie, Crawford, and Chautauqua county.

• Incident Management: Responsible for ensuring all staff can effectively troubleshoot hardware and software errors by running diagnostics, documenting incidents, prioritizing problems, and assessing the impact of issues to meet Service Level Agreement (SLA). Our team consistently over performed in cases closed per technician compared to other peer service areas.
• Network endpoint upgrades: Oversaw multiple site-wide system refresh and upgrade projects, fulfilled desktop team's obligations to meet the organization's needs.
• Collaborated with IT administration and third-party vendors to perform site-wide upgrades, deploy new technologies, and implement infrastructure changes and upgrades.

Desktop Support Technician at Modis, Inc. (2016-07 – 2021-07)

• Administered virtual desktops network using Citrix Studio and VMware to manage, create, and provision resources and permissions to over 2,500 endpoints within the network.
• Used Microsoft System Center Configuration Manager to manage endpoints and complete company-wide software deployments and system upgrades.
• Acted as second-level support technician for the IT Help Desk, resolved escalated incidents.

Associate of Specialized Technology in Network and Database – Erie Institute of Technology (EIT) (2014 – 2016)