Michael Ortega

An adaptable and focused individual whose goal is to become a law enforcement officer with the determination to make a difference in people's lives and working to ensure a safer future. Skilled in customer service as well as experienced in intense situations that call for split second decisions.

Child Protective Investigator at Department of Children and Families (2024-01 – Present)

• Conduct thorough investigations into allegations of child abuse, neglect, or endangerment by interviewing children, families, and collateral contacts to assess safety and risk.
• Collaborate with law enforcement, medical professionals, schools, and community agencies to gather evidence and develop comprehensive case assessments.
• Creates detailed reports, documents findings, and recommends appropriate interventions or services to ensure the child's immediate and long‑term safety.

Police Communications Operator II at University of Florida Police Department (2021-01 – 2024-12)

• Take calls for service, including both emergency and non-emergency type calls that involve on campus.
• Dispatch and relay key information to patrol officers.
• Notify key people in certain situations in a timely manner.
• Utilizing investigative and critical thinking skills to provide support for calls of service.

Barista at Starbucks (2017-01 – 2018-12)

• Communicated with co-workers to keep up an efficient workflow and build solid teamwork.
• Supported other coworkers by managing essential resources.
• Serviced customers with the quality customer service.

BS in Agricultural Education and Communication – University of Florida (2020-05)

Minor in Innovation – University of Florida (2020-05)

Masters in Forensic Science – University of Florida