Lawrence Amos

Dependable, detail-oriented professional with a strong background in customer service, administrative support, records management, and public service. Brings over six years of experience in the U.S. Army and recent experience as a Child Protective Investigator with the Texas Department of Family and Protective Services.

Known for maintaining accurate records, solving problems, responding professionally to customer inquiries, and handling confidential information with integrity. Thrives in fast-paced environments where accuracy, organization, and exceptional customer service are essential.

Child Protective Investigator - Texas Department of Family and Protective Services (DFPS) - Temple, TX

(2024-12 - 2025-10)

• Managed a large caseload while keeping detailed and accurate electronic records in compliance with agency policies and deadlines.
• Assisted clients, community partners, medical professionals, law enforcement agencies, and attorneys by responding to questions in person, by telephone, and through email with professionalism and respect.
• Reviewed documents and case information carefully to ensure accuracy before updating records or making recommendations.
• Entered and maintained confidential information in state database systems while protecting sensitive data.
• Researched issues, gathered information from multiple sources, and worked toward timely and effective resolutions.
• Prepared thorough reports and maintained organized files to support agency operations.
• Balanced multiple priorities in a fast-paced environment while providing high-quality customer service.

Human Resource Specialist - U.S. Army - Fort Riley, KS / Fort Hood, TX

(2014-01 - 2020-09)

• Maintained accurate personnel records and confidential files for more than 500 Soldiers, ensuring information remained complete and up to date.
• Processed personnel actions, reviewed records for accuracy, and corrected discrepancies before information was entered into military systems.
• Assisted Soldiers and leadership by answering questions, resolving administrative concerns, and providing timely customer service.
• Prepared reports, correspondence, and administrative documents that supported daily operations and leadership decision-making.
• Maintained accountability for personnel records while ensuring compliance with Army regulations and procedures.
• Audited records with exceptional attention to detail, contributing to five consecutive 100% compliance inspection ratings.
• Worked efficiently under tight deadlines while managing multiple assignments with accuracy and professionalism.

Bachelor of Science - Human Resource Management - Upper Iowa University