Jacquelin Rodriguez

Guide patients and families through complex medical procedures, ensuring understanding and compassionate support. Oversee daily operations for a high-volume women's reproductive healthcare clinic providing time-sensitive surgical care. Collaborate directly with physicians and leadership to strengthen clinical structure and standards.

Clinical Administrator | Patient Care Coordinator (Ambulatory Surgery) - CARE Reproductive Health - Chevy Chase, MD

(2023-09)

• Guide patients and families through complex medical procedures, ensuring understanding and compassionate support.
• Oversee daily operations for a high-volume women's reproductive healthcare clinic providing time-sensitive surgical care.
• Collaborate directly with physicians and leadership to strengthen clinical structure and standards.
• Manage complex surgical scheduling and ensure accurate documentation for procedures and patient records.
• Coordinate with private funders and partner organizations to secure financial support for patients navigating barriers to care.
• Track funding approvals, patient expenses, and financial documentation using spreadsheet-based tracking systems.
• Maintain organized digital and physical records while ensuring strict confidentiality of sensitive patient information.
• Support clinic leadership with operational planning, workflow improvements, and resource coordination.
• Assist with recruitment coordination, onboarding logistics, and training support for new staff members.
• Manage inventory tracking, supply ordering, and vendor coordination to maintain clinic operations.
• Communicate with patients, providers, and external partners to resolve scheduling and logistical barriers to care.
• Maintain strong attention to detail while managing multiple operational priorities.
• Represent and attend yearly meetings in national conferences with OB/GYN clinical providers across the country.

Medical and Legal Interpreter - Liberty Language Services - Washington, DC

(2022-04)

• Provide accurate Spanish–English interpretation in healthcare and legal environments, and educational departments.
• Facilitate communication between providers, patients, and multidisciplinary teams during complex medical discussions.
• Maintain strict confidentiality while supporting families navigating high-stakes medical decisions.
• Assist care teams in coordinating patient communication, documentation, and appointment logistics.
• Interpret legal consultations and administrative proceedings while ensuring accuracy, neutrality, and adherence to professional interpreting standards.
• Maintain strict confidentiality when supporting clients navigating sensitive medical or legal matters.
• Assist care teams and legal professionals in coordinating communication, documentation, and appointment logistics.
• Qualified interpreter through the Maryland State Judiciary, trained in legal interpreting standards and ethical interpretation practices.

Senior Cosmetologist - 4&Co Salon - Rockville, MD

(2019-01 - 2025-09)

• Consistently upsold salon services, treatments, and retail products to increase revenue and enhance client satisfaction.
• Built and maintained a loyal client base through personalized consultations and exceptional customer service.
• Educated clients on hair care routines, products, and maintenance plans, resulting in increased retail sales and repeat bookings.
• Provided a broad rage of aesthetic and beauty treatment services based on client needs and goals.
• Achieved and exceeded monthly sales goals for services and retail products.
• Managed client appointments and scheduling while maximizing service productivity and revenue opportunities.
• Developed long-term client relationships, contributing to high retention and referral rates.
• Performed in-depth consultations to identify opportunities for premium services and treatment upgrades.
• Mentored junior stylists on consultation techniques, customer service, and sales strategies.
• Maintained knowledge of current beauty trends, products, and techniques to provide expert recommendations.
• Promoted seasonal services, special offers, and product launches to drive sales growth.
• Delivered a high-quality client experience while balancing efficiency, sales performance, and service excellence.

Office Administrator - Metro Chiropractic - Rockville, MD

(2018-01 - 2020-11)

• Managed daily administrative operations including scheduling, patient intake, and provider workflow coordination.
• Maintained organized physical and digital filing systems to ensure accurate documentation and efficient record access.
• Medical supply ordering, inventory tracking, and coordinated with vendors to maintain operational readiness.
• Coordinated internal meetings and maintained office calendars to support provider scheduling and office operations.
• Digitized patient records and maintained multiple databases to ensure data integrity and continuity of care.
• Handled confidential patient information with discretion while supporting communication across departments.

Communications Studies - Montgomery College (2016 - 2018)

Cosmetology - Paul Mitchell Cosmetology Academy (2018 - 2019)