Nichol Adames

Compassionate bilingual fertility professional with 18+ years of experience guiding patients through IVF, IUI, fertility preservation, embryo transfer, and early pregnancy care. Proven ability to engage Spanish- and English-speaking patients through phone, email, patient portals, and virtual communication; explain complex next steps clearly; coordinate smooth handoffs; and provide calm, nonjudgmental support during emotionally sensitive family-building journeys. Highly organized, technology-comfortable, and effective in fast-paced, high-volume care environments.

Fertility Patient Navigator / Medical Assistant - Dominion Fertility / Pinnacle Fertility - Washington, DC

(2007-12)

Serve as a primary point of contact for patients throughout fertility evaluation and treatment, delivering personalized guidance, education, follow-up, and compassionate support in English and Spanish.

• Lead high-volume patient communication by phone, email, EHR/EMR, patient portals, and virtual channels, responding accurately and empathetically to time-sensitive questions and concerns.
• Guide patients through IVF, IUI, fertility preservation, embryo transfer, medication protocols, procedures, early pregnancy care, and transition to obstetrical care.
• Explain treatment plans, injection instructions, calendars, laboratory requirements, appointment preparation, procedures, results, and next steps in clear, patient-friendly language.
• Coordinate care and handoffs among physicians, nurses, laboratories, pharmacies, surgical centers, insurance teams, and outside providers to support a smooth patient experience.
• Conduct proactive outreach and follow-up to confirm readiness, address barriers, reinforce instructions, and keep patients engaged with upcoming treatment milestones.
• Provide emotional support during delays, unexpected results, pregnancy concerns, and treatment changes while recognizing clinical boundaries and escalating medical issues appropriately.
• Create and update individualized treatment calendars and educational instructions, tailoring information to each patient's protocol, needs, and preferred language.
• Maintain complete, confidential documentation of patient communications, clinical instructions, escalations, referrals, and follow-up activity in electronic systems.
• Collaborate with clinical, administrative, financial, and operational teams to resolve concerns, improve workflows, and reduce communication gaps that may delay care.

Medical Assistant Program - Sanford-Brown Institute (2005)