Jacqueline Bolden

Human services professional with over 20 years of direct care experience. Skilled in client assessment, case documentation, and community resource coordination with a compassionate approach. Demonstrating capability in real-time caregiving and crisis response within behavioral health and rehabilitative settings.

FRONT DESK CLERK - BEST HOME HEALTH CARE - Minneapolis, MN

(2023-04 - 2025-07)

• Delivered patient support and conflict resolution to enhance customer service experience in a healthcare setting
• Managed patient intake processes including check-ins, demographic updates, and consent form collection
• Coordinated scheduling and routing for home visits and caregiver calendars to optimize service delivery
• Verified insurance eligibility and supported prior authorization processes to ensure coverage compliance
• Maintained medical documentation accuracy, updated electronic medical records, and ensured HIPAA compliance
• Handled multi-line phone systems for efficient call routing and communication management

ASSITANT CASE MANAGER / WOMEN EMPOWERED FACILITATOR - PILLSBURY UNITED COMMUNITY - Minneapolis, MN

(2007-01 - 2019-12)

• Managed a caseload of 25 participants, providing direct client support and advocacy to enhance well-being
• Facilitated weekly Women Empowerment Group meetings to promote client engagement and empowerment
• Coordinated access to community resources including state and county aid programs, affordable housing, daycare, and emergency shelters
• Maintained detailed case documentation, observational notes, and prepared files for CPS court hearings within deadlines
• Provided transportation for clients to appointments, court dates, and housing searches ensuring reliable access to services

CASE AIDE - LUTHER SOCIAL SERVICE - Minneapolis, MN

(2005-01 - 2007-12)

• Assisted clients with completing applications for Medicaid, housing, SNAP, and referrals to community resources
• Conducted family home visits in the absence of case managers to monitor client environments and needs
• Managed and monitored CPS visitation court order agreements, ensuring child safety during visits and transport
• Documented case notes, scheduled appointments, and provided feedback to support case management continuity

CASE MANANGER - Daymont Behavioral Healthcare - Dayton, OH

(2000-01 - 2004-12)

• Collaborated with clients to develop Individual Service Plans (ISP) and conducted regular treatment plan reviews and updates
• Assisted clients in locating group homes and emergency/non-emergency placements for housing stabilization
• Maintained ongoing communication with supportive housing providers and in-house therapists to coordinate care
• Completed and submitted progress notes and clinical reports within 24 hours to therapists and relevant agencies
• Facilitated applications for housing, county benefits, and SSI to support client stability and recovery

Certificate - Human services - Career force (2001-05 - 2001-08)

High School Diploma - Patrick Henry high school (1989-01 - 1991-01)