Nicole Nobles

Greeted and welcomed guests, providing a positive first impression of the company Efficiently handled all incoming and outgoing mail, packages, and deliveries Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively

Front Desk Receptionist at Hampton Inn and suite (2010-07 – 2025-11)

• Greeted and welcomed guests, providing a positive first impression of the company
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Managed visitor logbook accurately by recording necessary details for security purposes
• Collaborated with IT department to troubleshoot technical issues related to phone systems or softwares
• Achieved a 95% customer satisfaction rating through attentive service and effective communication
• Demonstrated strong problem-solving skills when handling difficult situations or demanding customers

Call Center Representative at OnBrand24 (2012-04 – 2014-05)

• Handled a high volume of inbound customer service calls
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Utilized CRM software to document and track customer interactions, ensuring accurate record-keeping and follow-up actions
• Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
• Recognized as a top performer within the team based on consistently meeting or exceeding performance goals month over month
• Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
• Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
• Contributed ideas during team meetings that led to improved workflows and enhanced customer experience

High school diploma – Vidalia high school (1998-08 – 2002-05)