Jacqueline Markov

Detail-oriented Operations, Logistics, and Administrative professional with experience supporting transportation, manufacturing, and service-based businesses through scheduling, dispatch coordination, purchasing, invoicing, and office administration. Skilled in coordinating schedules, supporting field teams, and managing workflow processes with a reputation for accuracy, organization, and reliability.

Business Operations Coordinator - MICTRON - Sarasota, FL

(2025-06)

• Manage inbound and outbound shipments ensuring materials arrive on time to support production schedules
• Track inventory and materials using Excel to prevent workflow delays
• Create purchase orders and coordinate vendor deliveries
• Communicate with vendors to confirm specifications and order requirements
• Follow up on production and order status to prevent delays
• Generate invoices and process billing through QuickBooks
• Close out work orders and maintain accurate job and cost records
• Support both warehouse and office operations to streamline daily workflow

Dispatcher & Driver Trainer - AMAZON - Houston, Texas

(2023-01 - 2025-06)

• Coordinated daily dispatch operations and assigned delivery routes
• Managed schedule adjustments to maintain delivery timelines
• Provided real-time problem solving for operational issues
• Trained and onboarded drivers on procedures and safety standards
• Maintained logs and operational reporting in a high-volume environment
• Supported team productivity and operational efficiency

Logistics Account Manager - BEDROCK LOGISTICS - Houston, TX

(2020-04 - 2023-01)

• Managed a transportation book of business averaging $65,000+ monthly revenue
• Coordinated freight movements and delivery scheduling
• Served as primary customer contact, resolving service issues quickly
• Negotiated carrier rates and maintained vendor relationships
• Tracked shipments and ensured accurate documentation and billing
• Balanced customer service and operational efficiency goals

Office Administrator - TOP NOTCH TURF & PEST CONTROL - Houston, TX

(2017-07 - 2020-04)

• Managed scheduling, dispatching, and customer communications
• Coordinated technician service routes and appointments
• Prepared invoices, processed payments, and maintained customer accounts
• Managed contracts, records, and service documentation
• Supported reporting and daily office operations

Associate of Science - Surgical Technology - Houston Community College (2003)