Brandy Phillips

My objective is to provide a positive and professional environment for co-workers and customers. To build strong relationships with the community and continuous growth within the company.

Scheduling Coordinator - Hyundai of New Port Richey - New Port Richey, FL

(2025-05)

• Maintained accurate records of all scheduled activities, including cancellations and rescheduling
• Communicated schedule updates to relevant parties in a timely manner to ensure smooth operations
• Improved customer satisfaction by providing accurate information about appointment availability

Night Manager/Cashier - ExxonMobil - Palm Harbor, FL

(2025-03 - 2025-05)

• Managed high-volume gas/convenient store
• Provided exceptional customer service
• Operated cash register and accurately processed transactions
• Maintained cleanliness and organization of the store
• Performed routine maintenance tasks
• Handled customer complaints or concerns professionally

General Manager (GM) - Marathon - New Port Richey, FL

(2023-11 - 2025-03)

• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Conducted interviews and made hiring decisions based on qualifications and fit with company culture
• Provided ongoing training & coaching all employees
• Managed and resolved escalated customer issues
• Managed vendor relationships, negotiating contracts for favorable terms

Senior Medical Receptionist - CSL Plasma Inc - Chattanooga, TN

(2008-08 - 2009-09)

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls in a timely and professional manner
• Maintained patient records by accurately inputting demographic information, medical history, and insurance details into electronic health record system
• Managed office inventory by monitoring supplies levels and placing orders when necessary to maintain adequate stock of essential items
• Provided exceptional customer service by addressing patient inquiries or concerns promptly and professionally
• Maintained strict confidentiality of patient information in compliance with HIPAA regulations at all times

Associate degree - General Arts - Pasco-Hernando State College (2019-08 - 2020-05)

Pursuing Bachelors in Science - Biology - Univ. of Tennessee, Chattanooga (2006-08 - 2008-12)

Pursuing Bachelors degree in Science - Biology - Kennesaw State University (2002-08 - 2004-12)

Dual Honors Diploma - Campbell High School (1999-08 - 2002-05)