Jacquelyn Gibson

Trauma-informed support provider with 10+ years experience helping individuals navigate trauma, emotional overwhelm, and life transitions. Skilled in de-escalation, active listening, grounding techniques, conflict resolution, and calm communication. Seeking a remote behavioral health or peer support internship.

Guest Experience Lead at Ulta Beauty (2024-01 – Present)

Guest Experience Lead at Ulta Beauty

• Used trauma-informed de-escalation and calm communication in high-stress guest interactions
• Coached and mentored 12+ associates on supportive communication and conflict resolution

Account Manager at Contractors Independence (2023-01 – 2024-01)

Account Manager at Contractors Independence

• Reduced client escalations and improved retention through proactive, empathetic relationship building

Account Manager at Newfold Digital (2017-01 – 2023-01)

Account Manager at Newfold Digital

• Managed 300+ accounts with high client satisfaction
• Increased team productivity 30% through process improvements and collaboration

Peer Support Provider at Self-Directed

Self-directed peer support provider

• Deliver trauma-informed peer support using grounding techniques, reflective listening, and emotional regulation
• Assist individuals through trauma and life transitions in safe, confidential, boundaried environments

Completed Digital Art & Design coursework – Art Institute of Phoenix

Completed Creative Arts coursework – Yavapai College