Nichole Winkler

Compassionate and dependable behavioral health support professional and Certified Peer Support Specialist with lived experience navigating recovery and mental health systems. Skilled in active listening, emotional support, crisis de-escalation, trauma-informed communication, and person-centered care. Experienced supporting individuals in high-stress environments while maintaining professionalism, empathy, confidentiality, and calm communication.

Committed to recovery-focused behavioral health support and connecting individuals with appropriate resources.

Remote Contract Agent - LiveOps - Remote

(2021-01 - 2024-12)

• Provided remote customer support while maintaining professionalism during emotionally escalated interactions.
• Used active listening and de-escalation techniques to assist distressed individuals.
• Maintained accurate and confidential documentation.

Co-Owner / Operator - MacShack

(2020-01 - 2023-12)

• Managed daily operations in a fast-paced environment requiring multitasking and problem-solving.
• Handled customer concerns with empathy and professionalism.
• Maintained calm communication under pressure.

Co-Owner / Operator - Family Catering Business

• Coordinated customer service, scheduling, and team communication.
• Built strong rapport through compassionate communication.

Rideshare Driver - Uber & Lyft

• Safely transported passengers while maintaining professionalism and customer rapport.
• Navigated high-volume public interactions with calm communication and situational awareness.
• Managed scheduling, navigation, and independent problem-solving in fast-paced environments.

BMX Track Operator - BMX Track

(2010-01 - 2013-12)

• Supported youth and families in a safe and structured environment.
• Demonstrated leadership and communication skills during events.

Cafeteria Worker / PTA Volunteer - School

• Supported students, staff, and families through teamwork and communication.
• Demonstrated reliability and professionalism in school settings.