Jada Rawlings

Greet and assist patients both in person and by phone in a professional, friendly manner Update patient records and verify demographic and insurance information Coordinate patient check-in and check-out, ensuring accurate documentation and scheduling

Scheduler III - Oklahoma Heart Institute - Tulsa, OK

(2022-12)

• Greet and assist patients both in person and by phone in a professional, friendly manner
• Update patient records and verify demographic and insurance information
• Coordinate patient check-in and check-out, ensuring accurate documentation and scheduling

Patient Account Representative - Ascension Medical Group - Remote

(2022-02 - 2022-12)

• Scheduled procedures and appointments, ensuring proper clinical and insurance data collection
• Managed insurance pre-certification and authorizations
• Collaborated with departments to resolve scheduling conflicts and patient inquiries
• Maintained accurate data entry in scheduling systems

Switchboard Operator - Ascension St. John Hospital - Tulsa, OK

(2021-07 - 2022-02)

• Managed a high-volume switchboard, routing internal and external calls efficiently
• Communicated emergency codes, alerts, and disaster announcements per hospital protocol
• Maintained updated contact directories and reference materials
• Operated paging and beeper systems to support hospital staff communications

Customer Service Representative - H&R Block - Tulsa, OK

(2006-01 - 2021-04)

• Provided excellent customer service in a fast-paced tax preparation environment
• Handled sensitive client information with discretion and confidentiality
• Answered phones, scheduled appointments, and supported tax professionals administratively
• Demonstrated strong multitasking and organizational skills during peak tax seasons

Customer Advocate - Blue Cross Blue Shield - Tulsa, OK

(2012-07 - 2016-02)

• Handled inbound customer inquiries related to insurance coverage and claims
• Investigated and resolved customer service and billing complaints
• Documented all interactions, updates, and resolutions in customer records
• Educated customers about policies, procedures, and benefits

High School Diploma - Muskogee High School (1987)