Jade Jones

Customer-focused professional with experience in retail, hospitality, sales transactions, and team leadership in fast-paced environments. Skilled in product recommendations, POS systems, employee training, and customer relations. Seeking a retail sales position where strong communication and interpersonal skills can contribute to customer satisfaction and sales performance.

Team Lead/Cashier/Line at Panera (2024-06 – 2026-07)

• Delivered friendly, efficient customer service while preparing drinks and processing orders.
• Engaged with customers to understand needs, answer questions, and resolve concerns.
• Trained new employees on procedures, service standards, and customer expectations.
• Maintained accuracy in order entry, pricing, cash handling, and POS transactions.
• Supervised shifts and delegated tasks to maintain efficient operations.

Retail Associate at PetSmart (2023-01 – 2024-12)

• Assisted customers in selecting pet food, supplies, and other products based on their individual needs and questions.
• Gained product knowledge through training on new products, features, and sales techniques.
• Provided informed product recommendations across multiple departments, including pet nutrition, aquatics, and general pet care.
• Answered customer questions regarding additional store services, including grooming and Doggy Day Camp.

Party Host at ThrillZone (2018-01 – 2019-12)

• Promoted visitor safety by monitoring recreation areas and enforcing safety policies.
• Assisted guests with party bookings, transactions, and event preparation.
• Guided guests through available activities, attractions, and event options to help them select appropriate experiences.
• Oversaw maintenance and operation of redemption desk, escape rooms, and laser tag equipment.
• Maintained clean, organized, and safe activity spaces for guests.

Bachelor's in Criminology/Sociology – Virginia Tech (2027-05)