Jade Y. Taylor
Quality Assurance Customer Experience – Remote Agent
Hire this person
Send a job offer directly to this candidate
About
Enthusiastic Quality Assurance and Customer Experience Specialist with numerous years of experience in call center and remote work environments, adept at resolving complex customer inquiries.
Experience
Quality Assurance Customer Experience – Remote Agent - Williams Sonoma Inc. - 3250 Van Ness Avenue San Francisco, CA 94109
(2019-06)
- Handle high call volumes
- Educate customers via telephone to ensure inquiry resolution
- Complex search query design and implementation
- Serve as a liaison to other departments to provide inquiry resolution
- Resolve customer questions and issues in reference to orders
- Collaborate, coordinate, and communicate across disciplines and departments
Customer Service Representative / Virtual Agent - Arise Inc. / Cross Country Home Services - 3450 Lakeside Drive Miramar, Florida 33027
(2018-06 - 2019-06)
Arise Agent
- Handle high call volumes
- Transfer members to the correct department to assist with additional needs
- Analyze and coordinate solutions to resolve issues in a timely manner
- Navigate software and research information assisting members
- Conferenced Spanish members to translators enabling them to communicate to resolve issues
Customer Service Representative / Peak Season / Virtual Agent - Arise Inc. / Intuit Turbo Tax
(2018-03 - 2018-06)
Arise Agent
- Navigated resources to resolve issues
- Assisted customers and resolved software problems
- Answered questions and assisted customers in finding solutions for tax questions
- Used Smart look software to be able to assist customers in real-time on their computers
- Handled very high call volumes
Customer Service Representative - Cisco Systems, Inc. - 7200 Kit Creek Rd, Research Triangle Park N.C. 27709
(2007-06 - 2009-03)
- Analyzed customer situations and coordinated solutions to resolve issues
- Handled incoming calls with speed and accuracy
- Worked independently
Telephone Customer Service Agent - ACS - 1200 Crescent Green, Cary N.C. 27518
(2005-06 - 2007-06)
- Provided resources for members in crisis situations
- Handled high call volumes
- Navigated software and research information to assist members
Education
Bachelor of Arts - Business and Finance - University of Phoenix (2011)
Diploma - Riverside High School (1988)
