Jae

Detail-oriented administrative and healthcare support professional with experience in front office operations, patient communication, scheduling, records management, insurance verification, and customer service within fast-paced healthcare and retail environments. Skilled in multitasking, maintaining organized workflows, handling confidential information, and providing professional support to patients, staff, and customers. Strong communication skills with the ability to adapt quickly to new systems and administrative procedures.

Optician / Front Office Support at MEC Medical Eye Glass Center (2024-12 – Present)

• Provide administrative and front office support in a fast-paced healthcare environment.
• Answer multi-line phones, schedule appointments, maintain patient records, and assist with daily office operations.
• Verify and process insurance information while ensuring accuracy and confidentiality.
• Assist patients with eyewear selection, measurements, adjustments, and order processing.
• Maintain organized patient charts, documentation, and office paperwork.
• Coordinate communication between patients, providers, and staff while delivering professional customer service.

Optician / Front Desk Receptionist at America's Best Contacts & Eyeglasses (2023-01 – 2024-12)

• Managed front desk operations including scheduling, patient intake, and phone communication.
• Created, maintained, and filed patient charts and confidential records.
• Performed data entry, insurance verification, and order processing with attention to detail.
• Assisted patients with frame selection, lens education, and eyewear adjustments.
• Handled transactions, payments, and office paperwork while multitasking during high-volume periods.
• Supported overall office efficiency through organization, communication, and patient support.

Shift Lead Bookseller / Barista / Cashier at Books-A-Million (2022-06 – 2023-01)

• Provided customer service in a fast-paced retail and café environment.
• Operated register systems, handled transactions accurately, and balanced drawers.
• Assisted customers with merchandise selection, questions, and issue resolution.
• Supported shift operations while multitasking across café and retail responsibilities.
• Maintained organized inventory displays and ensured cleanliness throughout the store.
• Worked collaboratively with team members to maintain efficient daily operations.

High School Diploma – Mary G. Montgomery High School