Jaila Rogers
Operations & Administrative Support Specialist
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About
Versatile professional with proven experience across business operations, executive support, employee supervision, financial administration, and client relations. Highly adept at managing competing priorities, exercising independent decision-making, and streamlining daily operations in fast-paced environments.
Experience
Customer Service Representative at Progressive Insurance (2024-10 – 2026-07) • Managed high-volume client inquiries regarding insurance coverage, billing, payments, and policy documentation while strictly maintaining records.
- Resolved complex customer concerns professionally while adhering strictly to regulatory compliance requirements and company procedures. Supervisor, Store & Automotive Operations at Pleasant Valley Shell (2022-08 – 2024-07) • Directed daily store and automotive repair shop operations, supervising, training, and scheduling a team of 12 employees.
- Exercised significant autonomy in managing inventory control, customer dispute resolution, budgeting, and financial administration.
Executive
Assistant at Ziad Elia’s Businesses (2021-03 – 2024-07) • Coordinated executive calendars, meetings, travel arrangements, correspondence, and conferences across multiple business ventures.
- Supported daily business operations with minimal supervision, overseeing check processing and administrative priorities.
Private
Chef & Business Manager at Self-Employed (2022 – Present) • Manage client agreements, dietary requirements, and financial deposits for 3 recurring private households.
- Coordinate end-to-end logistics, menu planning, and meal preparation for private events catering up to 60 guests.
Store
Clerk & Retail Stylist at Pleasant Valley Shell, Windsor, Victoria's Secret PINK (2020 – 2022) • Handled cash transactions, restocking, sales, customer service, and visual merchandising. Hospitality & Family Support (Server/Bartender) at Applebee's; Live-in Household Support (2019 – 2022)
Education
Coursework in Criminal Justice & Law in English (Minor) – The University of Akron (2020 – 2023)
High School Diploma – Maple Heights High School
