Falokun

Technical Support Specialist and Systems Administrator with over 20 years of experience designing, maintaining, and troubleshooting complex enterprise ICT infrastructure. Proven ability to bridge the gap between high-level network architecture and front-line end-user support. Expert in system health monitoring, network security, and rapid incident resolution.

Seeking to leverage deep technical expertise in systems management and infrastructure operations to provide exceptional technical support and maintain high system uptime.

Program & Technical Support Manager at Etact Defense Systems LLC (2024-10 – Present)

• Manage technical infrastructure requirements and ensure system reliability throughout the product lifecycle.
• Provide high-level support by diagnosing and resolving technical impediments during the development and testing phases.
• Develop technical documentation and training materials for end-users and internal stakeholders.
• Monitor system performance and maintain adherence to technical requirements, minimizing downtime.

Operations & Infrastructure Lead at Goldmaster Nigeria Limited (2014-07 – 2024-09)

• Directed the maintenance and health of enterprise network and shop-floor operations.
• Troubleshoot complex integration issues, working directly with hardware and software subcontractors to ensure operational stability.
• Administered resource planning and scheduling tools, ensuring technical teams had the necessary equipment and software to meet performance targets.
• Served as the primary technical liaison, resolving recurring operational issues and conducting "root cause" analysis for hardware/software failures.

Head, Networks at Fibernet Solutions Nigeria Limited (2004-01 – 2014-06)

• Led the technical support department, providing end-to-end network connectivity solutions for financial and public-sector clients.
• Oversaw technical operations for wireless broadband rollout, ensuring high-availability network performance.
• Managed vendor integrations, performing hands-on configuration of network hardware and resolving field-level software issues.
• Provided mentorship to junior technical staff, establishing standard operating procedures (SOPs) for incident response and ticket resolution.

Head, Network Services at CBG Technologies Nigeria Limited (2001-03 – 2003-11)

• Designed and implemented enterprise-wide network and ICT infrastructure across 200+ locations.
• Delivered hands-on technical support and troubleshooting for software applications and communication networks.
• Deployed specialized solar-powered ICT solutions, managing the installation and long-term maintenance of the hardware.

Network Administrator at Unipetrol Unlimited (1999-03 – 2001-01)

• Administered enterprise systems including Microsoft SQL Server, IIS, email servers, Cisco routers, and Novell NetWare.
• Managed user access controls, group policies, and network security standards.
• Designed and delivered technical training programs to educate staff on new software architecture and hardware protocols.
• Executed system updates and performed proactive maintenance to optimize network speed and security.

Bachelor of Science in Computer Engineering – Obafemi Awolowo University (1998)