Jaileen Hilton

Professional operations and customer service specialist with experience in hospitality logistics, guest support, retail operations, manufacturing logistics, and community education. Skilled in communication, multitasking, inventory coordination, administrative support, and maintaining professionalism in fast-paced environments. Recognized for adaptability, organization, and creating positive experiences for guests, clients, and team members.

Seeking opportunities in hospitality, administration, human services, property management, healthcare reception, and customer-focused industries.

Assistant Manager - The UPS Store Omni Hotel - Nashville, TN

(2024-07)

• Support daily operations in a high-volume hospitality and business environment within a luxury hotel setting
• Assist hotel guests, conference attendees, and business clients with shipping, printing, mailbox, and package management services
• Coordinate inbound and outbound package handling while maintaining organization and accurate reporting procedures
• Provide professional customer service and resolve guest concerns in fast-paced situations
• Assist with inventory oversight, operational workflow, and end-of-shift reporting responsibilities
• Maintain strong communication with hotel staff, guests, and management teams

Material Handler / Production Associate - The Raymond Corporation - East Syracuse, NY

(2020-09 - 2022)

• Worked in a fast-paced manufacturing and logistics environment supporting forklift production operations
• Read blueprints, processed order numbers, and fulfilled production requests with accuracy and efficiency
• Assisted in assembling battery cables, connectors, and industrial components for in-house equipment manufacturing
• Maintained organization of inventory, materials, and workflow areas to support operational productivity
• Followed safety procedures and quality-control standards in a warehouse production setting

Sales Associate / Floor Associate - Gap inc. - Elizabeth, NJ

(2018-02 - 2019-01)

• Provided customer support in a busy retail and tourism-focused environment
• Assisted with inventory scanning, merchandising, folding, and floor organization
• Helped customers locate products and ensured positive shopping experiences Supported daily store operations and maintained professional presentation standards

Peer Health Educator - Planned Parenthood - Newark, NJ

(2015-03 - 2017-10)

• Facilitated educational workshops and discussions with youth regarding health awareness and personal development
• Assisted with community outreach initiatives and peer engagement programs
• Strengthened communication and public-speaking skills through presentations and educational support activities
• Helped create welcoming and judgment-free environments for participants from diverse backgrounds

High School Diploma - Newark, NJ (2017)