Rosie Cintron

Experienced and highly dependable professional with over 15 years of expertise in customer, client relations, and operational support. Proven track record in client acquisition, retention, and communication across diverse platforms including call centers, remote settings, and face-to-face interactions. Known for exceeding customer experience expectations with a creative, results-driven, and highly ethical approach to work. Bilingual in both Spanish and English.

Core Competencies

• Customer Support & Client Retention
• Operations Management (Direct, Digital, Telephonic)
• Proficient in SAP, Salesforce, Microsoft Dynamics GP, Genesys CIC, MS Office, UPS Worldwide Shipping
• Effective Problem-Solving and Negotiation Skills
• Excellent Written & Oral Communication
• Sharp Attention to Detail & Process Optimization
• Team Leadership & Cross-Functional Collaboration

Education

Daytona State College | Associates of Arts

University of Central Florida | B.A. & M.A. in Criminal and Forensic Psychology (In Progress)