Assistant Property Manager
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Dedicated and focused office manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Adept at managing multiple projects with ease using expert time management methods. Organized and professional.
Assistant Property Manager - Horst Realty - Village of Pineford, Middletown, PA
(2017-09)
Currently managing a 742-unit rental community. Help assist Property Manager with enforcement of lease policies and procedures. Assist with handling resident complaints regarding lease policies, maintenance issues, etc.
Responsible for all residential accounts in the collection and application of rental payments, assessment of late fees and other charges, correspondence with residents on account balances via 5 day/late notices and balance letters, filing of Landlord/Tenant complaints and Order of Possessions, attend judgment court hearings, complete delinquency reports, oversee payment arrangements and work with rental assistance programs. Assist leasing agents in checking lease paperwork and make necessary corrections before signed by new residents. Send renewal notices after input of current market rates, especially in the case of rental increases.
Process termination notices, move-outs, and input of delinquent former residents into collections. Discuss maintenance issues and other projects with Maintenance Supervisor and Property Manager. I have maintained a good reputation and an excellent rapport with the residents of Pineford over the last 11 years.
Administrative Assistant - Horst Realty - Village of Pineford, Middletown, PA
(2010-06 - 2017-09)
Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Design electronic file systems and maintained electronic and paper files. Disperse incoming mail to correct recipients throughout the office. Make copies, send faxes and handle all incoming and outgoing correspondence. Post open positions on company and social media websites. Organize files, develop spreadsheets, fax reports and scan documents. Manage daily office operations and maintenance of equipment. Verify details of transactions, including funds received and total account balances. Code the general ledger and process vendor invoice payments. Maintain insurance policies and ensured all policies are up to date and in effect. Process and follow up of all work orders. Process termination notices, move-outs, and input of delinquent former residents into collections. Update all sites with changes to Property including hours and rental prices.
Manager and Maintenance Supervisor.
Administrative Assistant - Keystone Real Estate Group - Marshall Square, Camp Hill, PA
(2009-06 - 2010-06)
Operated office equipment such as copiers and fax machines. Entered information into computer databases. Assisted Property Manager and Leasing Agent.
Bartender - Progress Fire Company Home Association - Harrisburg, PA
(2009-06 - 2010-06)
Maintained full knowledge of bar and menu items and made recommendations. Collected money and made change. Verified that guests at the bar were members or accompanied by a member. Maintained bar stocks, replenishing daily as necessary. Performed closing duties including cleaning, sanitizing and replenishing. Cleaned and filled ice bins. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Operated and maintained Games of Chance.
Leasing Consultant/Assistant Manager - Keystone Real Estate Group - Whisperwood/Magnolia Terrace, Harrisburg, PA
(2006-02 - 2009-05)
Managed 2 commercial properties. Maintained in-depth knowledge of competition through consistent market surveys. Conducted apartment tours for potential tenants and answered any questions. Collected and kept careful records of rental payments.
Monitored and documented all income, including delinquencies. Handled customer complaints personally to verify they were properly handled. Managed all day-to-day activities involving tenants, subcontractors and property management.
Monitored common areas for cleanliness and safety. Compiled and conveyed all operational and financial data to the regional manager. Completed documents for outside agencies such as landlord references.
Updated tenant and unit information to keep current in housing database. Maintained tenant relations with regular tenant visits and phone calls.
Hostess - Red Robin - Hershey, PA
(2002-11 - 2006-02)
Certified Designated Trainer (CDT). Facilitated prompt and accurate seating and service of all guests. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Assisted co-workers.
Server - Village Inn Restaurant - Parker, CO
(2001-09 - 2002-10)
Assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Regularly checked on guests to ensure satisfaction with each food course and beverages.
