Jake Surber

Results-driven Plumbing Manager and business owner with 10+ years of hands-on plumbing experience and a strong record of building, scaling, and leading high-performing teams and multi-location operations. Proven ability to launch new divisions, drive significant revenue growth, expand workforce capacity, and deliver consistent service excellence in competitive markets.

Owner at Day and Night Plumbing (2025-10 – Present)

Founded and operates a full-service residential and commercial plumbing company.

• Manage all aspects of the business including operations, staffing, customer relations, scheduling, and financial performance.
• Oversee service delivery, quality control, and growth of the local client base.

Regional Manager – Plumbing Divisions at Lee's Plumbing Air and Heating (2024-10 – 2025-09)

• Promoted to oversee plumbing operations across 5 locations.
• Directed multi-location teams, standardized processes, and drove consistent performance and service quality across the region.
• Provided leadership, training, and operational oversight to ensure alignment with company standards and growth goals.

Plumbing Service Manager at Lee's Plumbing Air and Heating (2023-10 – 2024-09)

• Grew the plumbing service operation from 3 employees to 25 under direct supervision within one year.
• Built team capacity, improved service delivery processes, and expanded operational scale in a competitive market.
• Managed day-to-day service operations, technician performance, and customer satisfaction.

Plumbing Manager at Fetch a Tech (2021-12 – 2023-09)

• Started the plumbing division from the ground up.
• Grew the division to over $8,000,000 in annual revenue and more than 25 plumbing employees.
• Developed operational processes, hired and trained technicians, and established the division as a major revenue driver for the company.
• Built and led a high-performing plumbing team while maintaining strong customer service and quality standards.

Field Plumber at Various

Approximately 10 years of hands-on residential and commercial plumbing experience prior to and alongside management roles.