Jalynn Carrillo

Healthcare administrative professional with proven success in high-volume patient access, scheduling, and front-desk operations. Proficient in Epic and Greenway and experienced with refund workflows (TrueRefund); adept at insurance verification, prescription refill coordination, and precise documentation with strict HIPAA compliance. Recognized for optimizing provider calendars, resolving patient inquiries quickly, and streamlining refund/account reconciliations to improve accuracy and turnaround times.

Targeting patient access, front-desk, or revenue cycle support roles.

Remote Scheduler - Radnet NJ - Clifton

(2023-11 - 2024-04)

• Scheduled patient appointments in person and by phone in a high-volume environment.
• Managed provider calendars to support on-time visits and efficient clinic flow.
• Collected and entered patient information accurately; maintained clear documentation for insurance/billing needs.
• Provided front-desk support and resolved routine scheduling questions with a customer-service focus.

Clinical Receptionist - Cadoo Medical - Montclair

(2023-09 - 2023-11)

• Answered high-volume patient calls and coordinated appointment scheduling.
• Supported prescription refill requests by capturing details and routing to the appropriate clinical staff.
• Provided reception support, greeted patients, and addressed routine inquiries with professionalism.

Refunds Accounts Representative - New Jersey Urology - Montville

(2021-11 - 2022-10)

• Processed patient and insurance refunds using Epic, Greenway, and TrueRefund workflows.
• Prepared and sent unclaimed property letters to patients with outstanding balances/credits.
• Verified refund eligibility using MRN numbers and relevant CPT codes; maintained accurate supporting documentation.
• Tracked refund activity in Excel spreadsheets and ensured timely, accurate reconciliation.
• Contacted patients to confirm required information and resolve refund-related questions.
• Expanded Epic refunding proficiency while working across multiple systems.

Insurance Customer Service Representative - Sierra Health Group - Bloomfield

(2021-06 - 2021-08)

• Handled incoming patient calls and resolved questions regarding accounts, provider/hospital bills, and copays.
• Verified insurance and account information in internal systems to provide accurate, timely responses.
• Documented interactions clearly and escalated complex issues as needed.

Housekeeping - Job Haines Home - Bloomfield

(2019-06 - 2021-06)

• Cleaned resident rooms and common areas (hallways, restrooms, lounges, elevators, stairwells) to meet health and safety standards.
• Followed facility procedures for sanitization and infection-control practices.

Retail Sales Associate - Kohl's Department Store - Clifton

(2018-11 - 2019-05)

• Greeted customers, identified needs, and provided product guidance to support a positive shopping experience.
• Maintained an organized sales floor and delivered responsive customer service.

High School Diploma - Barringer High School