Nakala Moore

Detail oriented and service driven professional with 6+ years experience in security, customer service, and healthcare administration. Skilled in patient interaction, safety monitoring and improving efficiency and productivity. Consistent in managing workflows including patient check in/out, scheduling, high call volumes, Deescalation techniques and maintaining HIPAA compliance with professionalism and care.

I am seeking to leverage my established skills in healthcare administration to improve patient experience.

Front Desk / Fire Guard at A&H Security Services (2025-11 – 2026-01)

• Collected and managed confidential information to generate accurate documentation for staff.
• Served as the first point of contact, managed calls and inquiries with professionalism for clients and staff.
• Ensured compliance with NYS fire life and safety protocols through routine monitoring and file management

Medical Front Desk Coordinator at MG Security (2022-03 – 2023-06)

• Managed front desk operations in a healthcare environment, serving as the first point of contact for patients and visitors.
• Verified patient identification and confirmed appointments to ensure accurate and secure check in processes.
• Managed high call volumes with professionalism, providing clear information and support.
• Monitored and tracked patient and visitor flow, directing individuals to appropriate departments.
• Assisted patients with mobility needs, including the safe and proper use of wheelchairs

Clinical Support at C19 Testing (2021-12 – 2022-04)

• Managed appointments and inquiries for 50+ patients daily, ensuring resource and care acquisition.
• Processed information for multiple patients ensuring compliance with medical record privacy according to HIPAA.
• Provided a welcoming experience for patients while assisting with insurance verification.
• Adhered to proper infection control and PPE protocol during specimen collection and handling. Accurately documented information to ensure patients receive timely results.

Certification in Healthcare Administration – Grace Institute (2026-04)

Certification in Appearance Enhancement (Cosmetology, Esthetics, Nail Specialty, Waxing) – Christine Valmy (2023-02)