James Mcmichael

Reliable and dependable team player with more than twenty years of experience as a Laboratory/Histology Technician and more than four years in management. I am focused and detail-oriented with a superb ability to work accurately. My passions include mentoring and learning. I have a strong ability to understand non-routine notes, written instructions, and general policy statements.

Clinic Manager-FQHC (Ambulatory) Admin - BENIOFF CHILDREN'S HOSPITAL UCSF

(2024-07)

• Managed four clinics, 2 school health base clinics and 2 primary clinics.
• Checked and responded to patients reviews through Pressganey.
• Held monthly meetings to go over new procedures and things of concern.
• Delegated jobs to team members.
• Handled any escalations that were needed to be resolved.
• Managed inventory.
• Made sure our center cost budget was under the monthly max.
• Helped with building a new system in EPIC to make registering easy.
• Trained and counseled those that were falling behind.
• Made sure that the day-to-day operation ran smoothly.
• Checked our productivity report often.
• Responded to emergencies right there on the spot.
• Motivated my team every morning by doing huddles or walking up to each of them with something positive.
• Written new procedures for things that were new and being implemented.
• Meetings with providers to see how the workflow was going on a weekly basis.
• Made sure machines were calibrated or PM was done when needed.

Clinic Manager - CARBON HEALTH

(2023-09 - 2024-07)

• Managed an Urgent and Primary Care facility.
• Check NPS scores twice a week.
• Delegated jobs to team members.
• Work on timecards, approved/unapproved PTO through workday.
• Maintain clinic's budget by watching my adv, worker's hours, volume, and supply cost.
• Troubleshoot any issues with EMR or any other equipment in the center.
• Made sure patient care is always number one.
• Handled issues and patient's complaints.
• Managed inventory.
• Daily huddles and monthly meetings with team members.
• Verbal and written disciplinary action when needed.
• Made sure calibrations and QC were done on every machine as needed.

Laboratory Assistant III/Lab Technician - STANFORD HEALTHCARE

(2019-09 - 2023-08)

• Accessioning surgical and cytology specimens to Powerpath and Epic.
• Ensuring the paperwork matches up with specimens and the general upkeep of the laboratory.
• Support the training of Laboratory Assistants on current and new procedures as assigned.
• Provide problem solving and open communication with coworkers on standard operating procedures.
• Batching specimens out to corresponding departments with diligent detail while maintaining quality and efficient workflow of daily duties.

Histology Technician/Assistant - MLD PATHOLOGY

(2010-08 - 2019-06)

• Cut and stained specimens of frozen sections for analysis as well as paraffin blocks.
• Executed daily maintenance and changed reagents for proper and quality staining.
• Gathered cases for Pathologists review, filing slides and blocks.
• Processed and prepared send outs for laboratory departments.
• Successfully handled CAP inspections on my own, without having any deficiencies.
• Assisted in and prepared slides in bone marrow procedures with the Surgeon.
• Assisted in and prepared FNA slides with the Radiologist.
• Embedded specimens to infiltrate them into molds to make block.
• Performed immunohistochemistry staining with Ventana Benchmark Ultra to detect antigens in a tissue sample proficiently.
• Prepared specimens for analysis and established proper chronological priorities in testing.
• Troubleshooting all laboratory stains: routine, special, and immunochemistry.
• Identified abnormal test results and referred them to the Medical Director for further review, consultations and send outs as assigned.
• Performed frozen sections on a cryostat by Leica Biosystems proficiently.

Lead/Floater/Phlebotomist - LabCorp

(2006-03 - 2010-08)

• Administered drug screens for pre-employment and paternity tests.
• Managed specimen labeling, processing, and identifying the right patient while delivering quality care.
• Ran bank deposits and unloaded boxes from the trailer of delivery trucks.
• Performed venipunctures on all ages, from infants to senior citizens.

Phlebotomist - CLINICAL PATHOLOGY LABORATORY

(2003-02 - 2006-03)

• Performed venipunctures of all ages.
• Processed and labeled patients intake care.

AS of Health Sciences - Histology Program - Merritt College (2023)

Certificate - Optical Microscopy - Merritt College (2023)

Certificate - Medical Assistant - Tidewater Tech (2001)