Lead QA Technician at PAX Technology (2023-05 – 2026-07)
Led a team of QA associates and assigned daily priorities for functional testing of repaired POS terminals undergoing RMA processing. Coordinated testing activities to ensure repaired terminals were properly evaluated before customer shipment. Managed the daily distribution and collection of secure thumb drives used by QA associates to apply CA certificates to POS terminals after functional testing.
Maintained strict control of security-sensitive devices and returned all thumb drives to a secure location at the end of each workday in accordance with customer compliance requirements. Created detailed procedures in Microsoft Word and entered documentation into the PAX Repair Database for more than 100 terminal models. Documented testing requirements and procedures for terminals operating on Prolin, Monitor, and Android platforms.
Helped establish clear and consistent testing procedures to improve QA workflow and documentation. Worked closely with technicians and QA personnel to ensure repaired units met functional and customer requirements.
Senior Production Planner at American Technical Ceramics (1994-04 – 2020-11)
- Created production travelers based on daily bookings, shipping requirements, and existing inventory levels for single-layer capacitors and resistors.
- Developed extensive knowledge of product lines and technical nomenclature to verify part numbers and delivery requirements.
- Maintained and transferred work-in-process (WIP) information using the AS400 system and spreadsheets.
- Entered and maintained new customer orders in the production database and organized supporting documentation according to quality-record procedures.
- Maintained accurate records for open and closed orders, including quotations, drawings, sales documentation, correspondence, packing lists, and tracking information.
- Processed and organized prior-day shipment records and maintained documentation in accordance with established quality procedures.
- Monitored open orders and maintained physical and electronic records for easy retrieval and accountability.
- Performed monthly finished goods inventory cycle counts and coordinated verification with accounting or department management.
- Performed monthly raw-material inventory cycle counts and maintained accurate inventory records.
- Identified expired or insufficient inventory during cycle counts and coordinated appropriate disposition.
- Reviewed monthly WIP levels and provided inventory information and results to accounting.
- Prepared monthly cycle-count scorecard documentation for finished goods and raw materials for UL audits.
- Managed annual quality-record retention activities, including the physical transfer and storage of closed records and updating database locations.
- Maintained workplace organization and documentation in accordance with 5S procedures.
- Requested and maintained office supplies and operational materials required for daily activities.
- Reviewed competitor part numbers and prepared information for engineering and management review involving custom parts and new customers.
- Entered approved custom part information into the appropriate database to ensure communication with the company's main system.
- Supported production, accounting, engineering, management, and customer-service functions through accurate records and timely information.
Warranty Coordinator at Parker Electronics (1984-05 – 1994-03)
- Performed visual inspection and identification of merchandise received through field returns.
- Created and maintained service tickets for returned products requiring repair, replacement, or credit.
- Coordinated incoming field returns through the appropriate repair, replacement, or credit process.
- Developed working knowledge of HVAC equipment, including assembly, testing, calibration, burn-in, quality control, and repair.
- Identified and worked with electronic components including potentiometers, diodes, resistors, capacitors, relays, transducers, wiring harnesses, transformers, voltage regulators, LEDs, LCDs, and integrated circuits.
- Provided support to field representatives, contractors, and office administrators as product systems evolved through multiple generations.
- Developed experience in typing, ten-key data entry, email correspondence, customer service, data entry, and historical record keeping.
- Served as a liaison between field personnel and office staff to help resolve warranty and product-related issues.
