Jameson Glover

IT Support Specialist with 7+ years of experience providing Tier 1/2 technical support, enterprise deployments, desktop troubleshooting, and Active Directory administration across healthcare, enterprise, and field service environments. Proven track record supporting 100+ users, completing 900+ deployment projects, and deploying 300+ endpoint systems while maintaining high service quality and minimal downtime. Experienced with Active Directory, Microsoft Entra ID, Microsoft 365, Windows environments, ITIL-based support processes, hardware deployments, user provisioning, and endpoint troubleshooting.

IT Support & Deployment Technician at Apex Systems / Inova Medical (2024-01 – Present)

• Provide Tier 1/2 technical support for 100+ healthcare users, resolving hardware, software, Microsoft 365, and workstation-related issues in a fast-paced enterprise environment.
• Resolve password, account-access, and authentication issues through Active Directory administration while maintaining a 95% issue resolution rate within 24 hours.
• Support user onboarding activities by creating accounts, assigning permissions, and troubleshooting access-related incidents.
• Execute workstation and endpoint deployments with minimal disruption to clinical and administrative operations.
• Troubleshoot endpoint connectivity issues and validate system functionality to ensure reliable access to business-critical applications.
• Collaborate with IT teams to support enterprise technology initiatives, deployments, and operational improvements.

Deployment / Field Technician at Field Nation (2014-06 – 2024-10)

• Completed 900+ deployment and support projects across 10 client environments in healthcare, retail, and enterprise settings while consistently meeting project timelines and service expectations.
• Deployed, configured, and supported 300+ endpoint systems including PCs, monitors, Zebra printers, Honeywell scanners, Imprivata card readers, signature pads, and related peripherals.
• Performed operating system imaging, software installations, hardware upgrades, break/fix troubleshooting, and device integrations to maintain operational readiness.
• Conducted network cross-connect validation and connectivity testing to support successful workstation deployments and infrastructure integration.
• Supported Active Directory account administration, including new-user setup, password resets, and access troubleshooting.
• Worked independently across multiple customer environments while serving as a secondary lead on larger deployment initiatives and technical projects.
• Delivered on-site technical support to end users, resolving hardware, software, and connectivity issues to minimize downtime and maintain productivity.

GED / High School Diploma