Jamiaya Lancaster
REMOTE CUSTOMER SUPPORT • ADMINISTRATIVE OPERATIONS • CLIENT SERVICES
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About
Customer-focused administrative and operations professional with experience in banking, hospitality, account services, and team leadership. Skilled in resolving customer concerns, maintaining accurate records, coordinating schedules, handling sensitive information, and supporting cross-functional teams. Brings clear written communication, independent prioritization, and organized follow-through to remote customer service and administrative roles.
Experience
Personal Banker - Fifth Third Bank
(2026-05 - 2026-10)
- Responded to customer account questions, explained banking products and services, and resolved routine service needs.
- Processed financial transactions and maintained accurate information in a regulated, confidentiality-focused environment.
General Manager / Operations Manager - 918 Kitchen & Lounge
(2026-08)
- Coordinated employee schedules, staff communications, training materials, and day-to-day operational follow-up.
- Maintained administrative workflows for inventory, vendors, promotions, events, and customer issue resolution.
- Supported delivery-platform processes and documented procedures to improve consistency across teams.
Night Auditor - Sheraton Music City
(2026 - 2026)
- Prepared nightly financial closeout and occupancy reports, reviewed records, and addressed guest inquiries.
- Balanced independent overnight responsibilities with time-sensitive customer service and issue escalation.
VIP Coordinator / Concierge - The Westin Nashville
(2024-10 - 2025-08)
- Managed guest requests and service recovery while coordinating responses with multiple hotel departments.
- Tracked personalized arrangements, communicated updates, and resolved customer needs with discretion.
Store Manager - Mini Storage Depot
(2024-12 - 2025-05)
- Handled customer inquiries, administrative records, daily operations, and service coordination.
Guest Service Agent - Lowe’s
(2022-10 - 2024-12)
- Assisted customers in a high-volume environment, resolved concerns, and communicated service solutions.
Site Coordinator - Moves & Grooves
Group Sales Assistant Manager - Nashville Shores
Marketing & Delivery - Chick-fil-A
Supervisor - Laser Quest
Education
Associate Degree - Business Administration - Fisk University (2024-12)
