Mena Endrawes

Customer-focused professional with over two years of customer service experience and hands-on tax-office support. Skilled at answering customer questions, resolving concerns, processing payments, reviewing documentation, and maintaining accurate records. Strong computer skills, attention to detail, and professional phone and in-person communication.

Seasonal Retail Sales Associate at Best Buy (2026-10 – Present)

• Help customers compare technology products, identify needs, and understand features and services in clear, practical terms.
• Respond to customer questions and concerns with patience, active listening, and a solutions-focused approach.
• Support accurate purchases and coordinate with teammates to deliver timely service during busy periods.

Tax Associate / Client Service Support at H&R Block (2025 – 2025)

• Conducted client interviews, collected W-2s, 1099s and other tax information, and reviewed documents for completeness.
• Prepared individual tax returns using tax software, entering and verifying sensitive information accurately.
• Assisted clients by phone and in person with document questions, appointment coordination, and next steps.
• Managed confidential digital records and multiple time-sensitive client files during the tax season.

Team Member at Jersey Mike's Subs (2022-08 – 2024-03)

• Served customers in a high-volume setting, resolved order questions, and communicated clearly under pressure.
• Handled cash and card transactions accurately through POS software; supported daily inventory and closing activities.
• Helped onboard new team members and worked with colleagues to keep service organized and responsive.

Associate Degree in Business Administration – Moorpark College