Experience
General Manager, Green Rabbit, January 2023-Present
Indianapolis, IN
- Championed corporate OKRs to support cross-functional implementation which resulted in the successful execution of $6.5 million sorter automation deployment while meeting Service Level Agreement objectives over a span of 6 months from construction to systems go-live.
- Built partnerships with local talent agencies to execute scaling facility headcount from an 82 pre-peak season headcount to 325 while meeting facility cost-per-unit goals
- Supported Human Resources in developing recruitment standards to establish hiring best practices and ensure compliance and continuity in candidate evaluations.
- Developed Sr. Operations leaders to support operational and own continuous improvement in their respective Area of Responsibility.
Senior Operations Manager Supply Chain II, Nordstrom, August 2020-November 2022
Upper Marlboro, MD
- Responsible for the operational startup, planning, and execution of all functions within the 775k square foot campus setting distribution and fulfillment center supporting 76 stores in the Midwest, Northeast, and Southeast regions.
- Oversee four shifts, 25 management personnel, and 1,300 hourly associates; accountable for facility cost and service metrics.
- Supports management of a $42M P&L, and 123-million-unit annual processing budget.
- Designed and constructed models labor and volume planning for scaled events for peak and off-peak seasons.
- Resulted in overall 10% productivity increase from baseline goal of all production channels.
- Partner with regional directors of retail operations to coordinate and align on supply chain constraints and goals for 600k outbound direct-to- store volume and +446k D2C monthly volume.
Corp - Food Safety Program Manager, Sysco, March 2015-August 2019
Indianapolis, IN
- Provided vital FSMA alignment analysis to the executive team with regard to safety, risk management and business continuity plans.
- Successfully managed food safety programs for $400 million operation while accomplishing zero: regulatory, recall incidents over past five- year period.
- Developed and analyzed product specifications to establish quality standards and meet customer service level goals.
- Managed process improvement initiatives for quality assurance program including on regulatory compliance, third-party, site evaluations, internal audits, customer surveys.
- Lead implementation of enterprise-wide quality system required for interstate commerce of molluscan shellfish realized additional +170k revenue for sales team in 2 quarters.
Operations Supervisor - HACCP Coordinator, Sysco Indianapolis, July 2014-March 2015
- Enhanced operational efficiency and reduced replenishment labor expenses by 20 percent utilizing best practices for continued optimization.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Lead change for third party audit scheme to GFSI BRC from AIB.
- Supported root cause analysis investigations to identify and resolve deficiencies.
Area Supervisor, JCPenney, July 2012-October 2013
Forest Park, GA
- Supported change management of outbound area through increased production, reducing turnover, eliminating waste and enhancing quality within 3-month target period.
- Developed total department KPI visibility indicators to provide live data for percent-to-goal workflows for all Store Support Center production functions.
- Managed labor costs for 2.4M start-up budget for Penney's Expedited Packaging System; consisted onboarding for 75+ associates; promoting 2.
- Successfully managed operating budget within 99.8% for inbound/outbound departments.
Production Supervisor, PetSmart DC, July 2010-January 2012
Newnan, GA
- Overhauled order filling production from 95% to 110% by conducting cross training and driving best practice methods.
- Coordinate daily associate functions in a 933K square ft facility with 45+ direct reports.
- Managed and reduced fiscal shrink by 25% through vigorous internal audits and focus group implementation.
