Jamie Isaacs Middleton

Versatile professional with nearly 20 years of experience in customer service, hospitality, restaurant management, and caregiving. Skilled in cash handling, POS systems, inventory control, and complaint resolution. Adept at multitasking in fast-paced environments, delivering excellent guest experiences, and maintaining high standards in cleanliness and organization.

Seeking roles in customer service, hospitality, or retail to leverage strong interpersonal and operational skills. Authorized to work in the US for any employer

Home Health Aide at Self-McKee, KY (2020-07 – 2025-09)

Provided full-time care for an elderly patient with comprehensive support including cooking, cleaning, personal assistance, medication management, and financial documentation.

• Provided full-time care for an elderly patient, including cooking, cleaning, and personal assistance
• Managed medication schedules, doctor visits, and all errands for patient
• Maintained accurate logs and receipts for all activities and expenses
• Handled bill payments and financial documentation for patient
• Built strong, trusting relationships with patient and family members
• Ensured a safe, clean, and supportive home environment at all times
• Documented daily care activities and communicated updates to family and healthcare providers

Hotel Front Desk Clerk/Housekeeping at HomeTown Inn & Suites Berea KY (2020-05 – 2022-07)

Managed front desk operations and housekeeping duties including guest check-ins/check-outs, reservations, room cleaning, and maintenance of hotel standards.

• Checked guests in and out efficiently during night and weekend shifts
• Managed reservations, wake-up calls, and guest complaints professionally
• Prepared and maintained mini breakfast bar for guests
• Cleaned guest rooms after check-out, including trash removal and sanitizing
• Replaced linens and ensured rooms met cleanliness standards
• Provided excellent customer service to all hotel guests

Restaurant Manager at El Dorado Mexican Restaurant (2014-10 – 2020-05)

Managed all restaurant operations including payroll, banking, vendor orders, staff supervision, health compliance, and direct customer service across multiple roles.

• Managed all restaurant operations, including payroll, banking, and vendor orders
• Supervised staff, handled hiring and firing, and trained new employees
• Ensured compliance with health department regulations and food safety standards
• Provided customer service as a busser, waitress, hostess, cashier, and food prep as needed
• Maintained inventory control and managed daily cash handling
• Resolved customer complaints and ensured guest satisfaction

Waitress/Floor Manager at Frischs Big Boy (2006-01 – 2009-10)

Provided comprehensive customer service and managed dining room operations while serving multiple roles in the restaurant.

• Delivered excellent customer service as waitress, hostess, busser, and dishwasher
• Managed dining room floor and ensured smooth restaurant operations
• Assisted with training new staff and maintaining high service standards
• Provided a positive dining experience for all guests
• Handled customer concerns with professionalism and care

General Factory Worker / Team Leader at Sewing Factory (2001-06 – 2004-04)

Assembled products on production line and was promoted to team leader position managing quality control and team performance.

• Assembled army belts on belt line and ensured quality workmanship
• Promoted to team leader and quality control inspector
• Helped team meet daily production goals and deadlines
• Inspected materials and final products for quality assurance
• Maintained a clean and organized work area

Pursuing Psychology in Psychology – University of the Cumberlands (2024-01)

High school diploma in General Education – Naples High School (1990-08 – 2000-06)