Jana Balisi

Highly motivated and results-driven Hotel Manager with a proven track record of driving operational excellence, increasing guest satisfaction, and maximizing revenue. Seeking a leadership position in the hospitality industry to leverage my expertise in team management, strategic planning, and innovation to deliver outstanding results and ensure the success of the hotel

• Successfully managed all aspects of hotel operations, including front office, housekeeping, F&B, and guest services, resulting in a [percentage] increase in overall guest satisfaction scores.
• Developed and executed strategic plans to increase revenue, resulting in a [percentage] growth in annual sales and profitability.
• Led and inspired a team of employees, providing guidance, training, and mentorship to maintain high service standards and create a positive work environment.
• Implemented efficient cost-control measures, resulting in a reduction in operational expenses while maintaining service quality.
• Devised and executed marketing campaigns, leading to increased brand visibility, occupancy rates, and direct bookings.
• Oversaw regular property maintenance and renovations to ensure a modern, attractive, and safe environment for guests.
• Maintained excellent relationships with suppliers, local businesses, and government agencies to support hotel operations and community involvement.

NYU SPS Tisch Center for Hospitality

Hospitality and Tourism Industry Essentials