Janale Harris
A+ and Google IT Cert | SQL | Azure | ServiceNow
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About
IT Professional with a versatile skill set, CompTIA A+ certified and educated in SQL and Python. Bringing over 20 years of experience as an entrepreneur and in customer service, with a proven track record of leadership, effective written and verbal communication, customer focus, decision-making, and problem-solving in fast-paced environments.
Completed
ServiceNow courses, showcasing a solid foundation in IT service management. Highly adaptable, detail-oriented, and committed to delivering exceptional service, innovative solutions, and streamlined processes to meet business objectives and exceed customer expectations.
Experience
IT Professional with a versatile skill set, CompTIA A+ certified and educated in SQL and Python. Bringing over 20 years of experience as an entrepreneur and in customer service, with a proven track record of leadership, effective written and verbal communication, customer focus, decision-making, and problem-solving in fast-paced environments.
Completed
ServiceNow courses, showcasing a solid foundation in IT service management. Highly adaptable, detail-oriented, and committed to delivering exceptional service, innovative solutions, and streamlined processes to meet business objectives and exceed customer expectations.
Education
Per Scholas (15-Week IT Support Accelerated Program) | Per Scholas, Nov 2024 | Remote
I completed Per Scholas' IT Support program, acquired A+ certification, worked with Microsoft Azure and ServiceNow, and gained hands-on technical skills for a successful career in IT support.
