Timothy Brown

Strong analytical and problem-solving skills with the ability to analyze complex security issues.

Knowledge of scripting languages (e.g., Python, PowerShell) for automation of security tasks.

High level of attention to detail and accuracy in work.

Excellent verbal and written communication skills.

Ability to explain technical concepts to non-technical stakeholders.

Highest level of confidentiality.

•Ensure end-users have optimal working equipment through regular observation

•Ensure end-users are supported quickly and efficiently for incidents, problems, and requests; reduce first-call-resolution times; must have excellent judgment for when to escalate

•Monitor server and backup logs and database performance

•Monitor LAN performance and be able to identify problems

•Keeps accurate inventory of supported offices equipment

•Regularly communicates with Office Administrator(s) to ensure local office support expectations are met as it pertains to technology. Weekly meetings are advised.

•Acts as the local office(s) liaison and end-user (customer) advocate when needing support from other technology department teams.

•Works with other IT Department teams and firm departments in performing tasks associated with firm technology

•Participates in projects that may require travel to other firm offices

Manage and implement site specific Intra-Enterprise Communication Plans and timelines.

Manage, create and execute site specific pre-implementation and post-implementation test plans/checklists.

Coordinating and directing onsite resources to handle Physical layer cabling, etc.

Coordination with circuit providers to support circuit turn-up events.

Update processes with improved methodologies.