Patient access Specialist at Wellstar Health System (2018-04 – Present)
- Register new patients, scheduling for urgent care and liaison between patients and physicians, verify insurance
- Check-in/check-out patient
- Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Process payments from patients for co-pays, verifying insurance, medical records
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
- Process medical records, Workers Compensation, End of day balance, Collections
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance
- Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration
- Obtains all necessary customer consents/attestation-schedule imaging appointments
Intake coordinator at Polaris Spine and Neurosurgeon (2021-10 – 2022-04)
- Schedule new patient appointment patient
- Verify medical insurance coverage for each patient
- Medical records
- Schedule Personal injury patients
- Schedule Workers Compensation patients
- Maintain HIPPA Guidelines
- Cross trained in Front Office
- Manage a large number of inbound calls in a timely manner
- Send and follow-up on all imaging referrals, making sure the patient has had imaging before their next scheduled appointment
Medical office Receptionist call center at Northside Hospital Georgia Colon and Rectal Surgical associates (2015-02 – 2017-12)
- Answer multi-line phone and high call volume
- Direct the caller to the appropriate Staff and message
- Switch Board operator
- Schedule patient Appointments
- Schedule post op Appointments
- Crossed trained and performs other functions
- Schedule Procedure
- Verify insurance
Procedure coordinator at Gi Specialist of Georgia (2014-02 – 2014-08)
- Schedule Colonoscopy, Endoscopies, Radiology procedures, Pill Cam, Flexible Sigmoidoscopies, coordinating hospital procedure schedule
- Account Receivable, posting payments, promptly and effectively to guarantee payment on patient accounts
- Verifying Insurance
- Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification
- Appointment scheduler
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
Front office specialist at Atlanta Gastroenterology associates (2006-12 – 2014-02)
- Patient registering, check in and outpatient, verifying insurance
- Schedule appointments, medical records
- Billing and coding, posting payment, collecting copays
- End of day balancing, End of month balancing
- Account receivable, Collections, Cash management
- Insurance referrals
- Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages
- Cross trained Procedure scheduler
- Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
- Provide patients with support and guidance as needed
Front office representative at José Fernandez Md Pediatrics (2005-03 – 2006-01)
- Patient registering, check in and outpatient, verifying insurance
- Schedule appointments, medical records
- Billing and coding, posting payment, collecting copays
- End of day balancing
- Account receivable, Collections, Cash management
- Insurance referrals
- Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages
Front office Specialist at Walmart (2003-09 – 2005-02)
- Greeting patients, identifying patient needs, and resolving patient issues and concerns
- Maintaining environment according to company policies and procedures
- Verifying insurance, check in and outpatient
- Collect co pay
- Scheduling appointments, and billing as needed
- Conducts additional optometric or vision-related medical testing as requested by optometrists
- For example, visual field testing understanding and ensuring compliance with specific technical and system guidelines for the operation of medical and vision testing
