Jane Perdomo

Register new patients, scheduling for urgent care and liaison between patients and physicians, verify insurance Check-in/check-out patient Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data

Patient access Specialist at Wellstar Health System (2018-04 – Present)

• Register new patients, scheduling for urgent care and liaison between patients and physicians, verify insurance
• Check-in/check-out patient
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
• Process payments from patients for co-pays, verifying insurance, medical records
• Schedule appointments for new and recurring patients based on Physician and PA/NP availability
• Process medical records, Workers Compensation, End of day balance, Collections
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance
• Conducts intensive screening of all Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility, prior to registration
• Obtains all necessary customer consents/attestation-schedule imaging appointments

Intake coordinator at Polaris Spine and Neurosurgeon (2021-10 – 2022-04)

• Schedule new patient appointment patient
• Verify medical insurance coverage for each patient
• Medical records
• Schedule Personal injury patients
• Schedule Workers Compensation patients
• Maintain HIPPA Guidelines
• Cross trained in Front Office
• Manage a large number of inbound calls in a timely manner
• Send and follow-up on all imaging referrals, making sure the patient has had imaging before their next scheduled appointment

Medical office Receptionist call center at Northside Hospital Georgia Colon and Rectal Surgical associates (2015-02 – 2017-12)

• Answer multi-line phone and high call volume
• Direct the caller to the appropriate Staff and message
• Switch Board operator
• Schedule patient Appointments
• Schedule post op Appointments
• Crossed trained and performs other functions
• Schedule Procedure
• Verify insurance

Procedure coordinator at Gi Specialist of Georgia (2014-02 – 2014-08)

• Schedule Colonoscopy, Endoscopies, Radiology procedures, Pill Cam, Flexible Sigmoidoscopies, coordinating hospital procedure schedule
• Account Receivable, posting payments, promptly and effectively to guarantee payment on patient accounts
• Verifying Insurance
• Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification
• Appointment scheduler
• Answers emails and voicemails and returns patient calls in a timely and efficient manner

Front office specialist at Atlanta Gastroenterology associates (2006-12 – 2014-02)

• Patient registering, check in and outpatient, verifying insurance
• Schedule appointments, medical records
• Billing and coding, posting payment, collecting copays
• End of day balancing, End of month balancing
• Account receivable, Collections, Cash management
• Insurance referrals
• Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages
• Cross trained Procedure scheduler
• Call patients to remind them of upcoming appointments and to help them schedule testing for off-site services
• Provide patients with support and guidance as needed

Front office representative at José Fernandez Md Pediatrics (2005-03 – 2006-01)

• Patient registering, check in and outpatient, verifying insurance
• Schedule appointments, medical records
• Billing and coding, posting payment, collecting copays
• End of day balancing
• Account receivable, Collections, Cash management
• Insurance referrals
• Answering a multi-line phone system to assist clients with appointments, questions, and taking detailed messages

Front office Specialist at Walmart (2003-09 – 2005-02)

• Greeting patients, identifying patient needs, and resolving patient issues and concerns
• Maintaining environment according to company policies and procedures
• Verifying insurance, check in and outpatient
• Collect co pay
• Scheduling appointments, and billing as needed
• Conducts additional optometric or vision-related medical testing as requested by optometrists
• For example, visual field testing understanding and ensuring compliance with specific technical and system guidelines for the operation of medical and vision testing

Certificate in Medical office administration assistant – Medix College (2003-09 – 2004-10)

– American intercontinental University (2002-08 – 2003-08)

High school diploma – Osborne High School (2002-08 – 2003-05)