Cashier's Manager (East Mesa) - Yogi's Grill - East Mesa
(2023-01)
- Received and handle intake of orders from customers either over the phone or walk in customers and maintain register and perform transactions.
- Prepping of online orders and coordination of web/delivery orders.
- Maintain proper protocols for food handling and safety procedures.
- Provide details of our food categories and handling with care of prep for customers.
- Handling of customer's issues/complains and creating solutions.
- Manage new crews to train properly with the job duties/covering shifts for any upraise missing days when someone doesn't show up or being sick.
Restaurant Manager - Sushi Ave
(2019-01 - 2023-12)
During school aide
- Managing of pre-opening procedures by assigning tasks prior to opening of location.
- Greeting customers, escorting customers to dining tables, and providing menus.
- Receiving orders and inputting order into POS system.
- Ensure correct orders are delivered to correct customers.
- Handle with phone orders/and online orders into POS and manage any errors with refunds or problems with customers during tasks
- Managed and handled closing calculations and reported to management of end of day sales.
Instructional Assistant Education II (Teacher's Aide) - Mesa Public School (Red Mountain High School)
(2019-01)
- Manage special needs students who need to be guided through each day when they have special cares in each classes.
- Have meeting with leading managers each quarterly.
- Discusses with teacher's aide to communicate each student who needs to be followed.
- Obtain teacher's aide reports through classes with MPS programs by each session.
Account Executive - Hill Brothers Intermodal Logistics
(2014-01 - 2015-12)
- Obtain New accounts/existing customers
- Follow up calls daily from 30~80 calls per day
- Provide rates to customer to see if the rates were competitive/follow up
- Provide information and ensure client satisfaction of prospective clients
- Field most of daily routines and interact with new clients to gain main contact person.
- Serve as contact with overseas agent for any charges request and obtain rates.
- Participate in special projects as needed and send request to AHQ logistics
- Managed routing weekly meeting reports to Branch manager on my perform duties of sales
Sales Account Executive - NNR Global Logistics
(2011-02 - 2011-12)
- Obtaining new accounts to gain business and follow up with main contact person for appointment
- Provide rates to customer to see if the rates were competitive/follow up
- Provide information and ensure client satisfaction of prospective clients
- Field most of daily routines and interact with new clients to gain main contact person.
- Serve as contact with overseas agent for any charges request and obtain rates.
- Participate in special projects as needed and send request to AHQ logistics
- Managed routing weekly meeting reports to Branch manager on my perform duties of sales agenda.
Export Customer Service Specialist - Hyundai Merchant Marine
(2008-03 - 2010-02)
NVOCC
- Answering heavy volume of phone calls
- Resolution of any and all client issues (i.e. incorrect container deliveries, trans loads, vessels being omitted, routing issues, etc.)
- Provide information and ensure client satisfaction of prospective clients
- Creation of vessel routing for booking requests
- Serve as liaison between client and various logistics departments
- Serve as contact with overseas agent for any re-handling of cargo, idle container, and final destination charge
- Create new vessel reports, general order, and memo corrections
- Manifest vessel clean up
- Vessel arrival phase in, phase out, and arrival reconciliation
- Participate in special projects as needed and perform other duties as assigned
Accounting/Customer Service - Big O Tires
(2007-02 - 2008-02)
- Answering incoming calls and assist with their needs
- Manage accounts payable/payroll for employees
- Provide customer service
- Perform multi-tasking duties by handling inventories of all tires/mechanical products and manage all company's financial reports
Accounting/Administrator - Interfire Audio
(2006-10 - 2007-02)
- Managing speakers/audio products to ship by UPS/domestic trucks to customers, distributors to all over state.
- Handle warranty parts to distributors, customers.
- Manage all accounts for past due invoices reports
- Assist with sales for promotion products for big events on semi-monthly show projects.
- Maintain driver's expenses for any gases/payroll
Customer Service Manager - Master Supplies Zippers
(2002-08 - 2006-03)
- Handling of heavy phone call volume
- Accounting coordinator
- Handling incoming calls to take customer's order on sales account
- Arranging delivery assignment with manager for driver's daily routine
- Managing with General Manager to check low product inventories to see if shipments will arrive from overseas
- Data entry for process order
