Damien Larke

Information Technology graduate and adaptable operations professional with extensive experience in technical customer support, logistics management, and systems troubleshooting. Proven track record in high-volume customer service environments, maintaining a deep focus on problem resolution, user communication, and operational efficiency. Combines academic expertise in IT infrastructure, network security, and Agile workflows with practical hands-on experience in software tools and client service.

Independent Delivery & Logistics Specialist at Self-Employed (Spark, DoorDash, GoPuff) (2025-06 – Present)

• Leverage multiple logistics applications and GPS software simultaneously to optimize routes, analyze real-time traffic data, and meet stringent SLA delivery windows.
• Manage weekly operational logistics and resource expenditures while tracking revenue and maintenance metrics using spreadsheets.
• Interface directly with clients and end-users to provide prompt issue resolution, maintaining top-tier customer satisfaction ratings.

Transit Operator at Transdev / Keolis (2024-08 – 2025-05)

• Safely operated transit vehicles adhering to precise schedules, regulatory safety standards, and federal DOT compliance.
• Performed systematic pre-trip and post-trip mechanical inspections, logging data and escalating technical hardware and system anomalies to dispatch.
• Utilized two-way radio dispatch communications and managed passenger interactions with high composure and conflict resolution skills.

Converting & Machine Operator at Pregis (2023-02 – 2024-08)

• Recorded production metrics, defect logs, and operational telemetry accurately into computerized machine systems.
• Executed quality assurance audits and continuous physical/visual inspections to ensure products strictly met engineering tolerance standards.
• Interpreted complex technical templates, work instructions, and schematic documents to minimize equipment downtime.

Customer Service Representative at Safelite Auto Glass (2021-12 – 2022-01)

• Managed high-volume inbound phone calls and digital communications from policyholders, insurance carriers, and service technicians.
• Utilized internal inventory lookup databases to locate and source critical parts efficiently across regional channels.
• Verified insurance policy coverage details, resolved client scheduling conflicts, and documented service tickets in CRM software.

Manufacturing Associate at Dexcom (2019-12 – 2021-03)

• Assembled complex medical devices following precise technical documentation, engineering drawings, and strict Good Manufacturing Practices (GMP).
• Operated automated hand tools and pneumatic production machinery while strictly adhering to safety and quality protocols.

Customer Service & Technical Support Representative at MCI (2006-08 – 2007-11)

• Delivered Tier 1 technical support for Internet Service Provider (ISP) customers, diagnosing and troubleshooting network and hardware connectivity issues.
• Navigated multiple software applications concurrently to review account configurations and accurately log customer interaction notes.

Bachelor of Science in Information Technology – University of Phoenix (2022-12)

Associate in Applied Science in Computer Technology – Mesa Community College (2020-12)